Dutch Customer Service Representative - Relocation to Portugal

Job Title: Dutch-Speaking Customer Service Representative
Location: Lisbon, Portugal
Work Model: Onsite

About the Role:

We are seeking a Dutch-Speaking Customer Service Representative to join our team in Lisbon, Portugal. In this role, you will provide excellent customer support, assisting users with inquiries and ensuring a seamless experience. This is a great opportunity to work in an international environment and grow your career in customer service.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Dutch.
• Provide timely and accurate solutions to customer issues.
• Maintain a high level of professionalism and empathy in interactions.
• Assist customers with product information, troubleshooting, and account-related queries.
• Escalate complex issues to the appropriate team when necessary.
• Maintain detailed records of customer interactions.

Requirements:

• Fluency in Dutch (written and spoken) is mandatory.
• Good command of English for internal communication.
• Strong communication and problem-solving skills.
• Previous experience in customer service is a plus but not required.
• Comfortable using computers and customer service tools.
• Willingness to work in a fast-paced, multicultural environment.
• Must be eligible to work in Portugal.

Benefits:

• Competitive salary package with performance-based incentives.
• Relocation assistance to Portugal and accommodation (if needed).
• Paid training to ensure success in the role.
• Career growth opportunities within the company.
• Dynamic and international work environment in the heart of Lisbon.
• Work-life balance with set schedules and support.