Dutch Speaking Customer Service Advisor Athens, Greece Open for relocation

Cross Border Talents is hiring for an international customer experience company, supporting well-known global brands in e-commerce, consumer electronics, home appliances, mobility, digital services and financial technology.

Are you fluent in Dutch and enjoy helping people solve problems? Join an international team in Greece.

Why this opportunity?

• International, multicultural team
• Career paths to mentor, trainer, quality assurance or second-level support
• Structured onboarding and a nesting period before you work independently
• Transportation bonus for on-site team members, where applicable
• Remote options available for selected teams

Your role

• Be the first point of contact for Dutch-speaking customers via phone, chat and email
• Help with orders, deliveries, invoices and complaints
• Troubleshoot products and digital services
• Resolve each case from start to finish, with accurate documentation

Working conditions

• Location: Athens, Greece (on-site)
• Work model: On-site (remote available for selected teams, confirmed at interview stage)
• Schedule: Monday to Friday, with occasional weekend shifts in some teams
• Shifts: Fixed day shifts or rotating shifts, depending on the team
• Contract: 8-month contract, with potential for extension

What we're looking for

• Dutch at native level or C1
• English at B2 (C1 for some teams)
• Good PC knowledge, comfortable with several tools at once
• Strong written and spoken communication skills
• Calm, solution-focused approach under pressure
• Typing speed of at least 25 words per minute
• Previous customer service experience is a plus, but not required for most positions

Ready for your next adventure? Send your CV in English to [email protected]. If your profile fits, we'll arrange a short call to talk through the role.