Firewall Services Coordinator

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Firewall Services Coordinator to join our UniQue team.

What will you be bringing to the team?

• Participate in the VeVA MN Firewall Coordination Process description document
• Prepare monthly Firewall Changes Report
• Respond to, assess, and manage related FW rule ITSM tickets
• Report several tickets assigned to and processed by the FW Coordinator
• Deliver required assessments to the FW rules originated through Change Requests
• Report the status of the managed FW Rules to the SMWG upon the co-leader's request
• Prepare FW process description briefings
• Deliver assessment as Subject Matter Expert during exercise meetings
• Provide direct engagement with and support to exercise participants and stakeholders at the exercise location. Support Exercises: STCO26B - MPC/TCC, STCO26B - FCC, STCO26A E-Block (Fed. Joining), STCO26A E-Block (Fed. V&V), STCO26B E-Block (Fed. Joining) and STCO26B E-Block (Fed. V&V)
• Provide Project Management support as required

What do you need to succeed in this position?

• University degree from a nationally recognised/certified University in a technical subject with substantial IT content and 2 years of specific experience
• Proven experience in Configuration Management and Firewall rules management
• Basic familiarity with networking concepts, including routing, switching, and IP addressing
• Strong technical understanding and experience working with various IT Service Management related tools and technology, including but not limited to BMC Remedy ITSM Suite
• Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market-leading database solutions (including but not limited to MS SQL and Oracle)
• Sound knowledge of Service Design, Service Transition, and Service Operation processes and principles according to ITILv3/v4
• Experience with ITIL change and configuration management best practices
• Strong technical understanding and knowledge of all aspects of modern CIS infrastructure, including cloud-based solutions used by large and globally dispersed organisations
• Strong understanding and experience working with complex systems and architecture frameworks
• Extensive knowledge of concepts of central management with distribution execution;
• Experience leading and facilitating meetings and committees with various stakeholders
• Working as part of a technical team
• Experience in the following Microsoft tools: MS Excel, MS PowerPoint, MS Outlook, and MS Word
• Strong awareness of business priorities and objectives, and how to manage and prioritise the technical activities to support the business
• Ability to work independently and manage multiple tasks simultaneously
• Strong analytical and creative problem-solving skills to resolve complex issues
• Demonstrated ability to derive meaningful metrics and guidance from system data and trends
• Ability to work in a fast-paced, dynamic environment with the ability to manage multiple priorities and projects simultaneously,
• Exceptional communication, interpersonal, and leadership skills, with the ability to collaborate effectively with technical and nontechnical stakeholders,
• Strong policy, process, and procedure skills
• Ability to clearly articulate ideas to senior leadership orally and in writing
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher would be a plus
• Working experience in International or Multinational Organizations, as well as in military environments, will be considered as an asset
• Εxcellent use of the English language (verbal & written)

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.