Forwarder Customer Service

Our values such as quality, flexibility and client satisfaction are very important to us. Each and every one of our employees play a crucial role in the contribution and conservation of a company culture where everybody wins: our employees as Seafrigo and certainly our customers. That is why we are working together intensively to provide the best possible support we can give. The professional and personal growth, along with work satisfaction and team spirit are essential to us. We love investing in our people!

This job is something for you if:

• Import and Export of perishable goods is or can become your passion.
• The word “problem” is not in your vocabulary
• Know how to manage stress like a pro
• Colleagues consider you a living example of professionalism, collegiality and open communication.
• Integrity and taking responsibility comes naturally for you.
• You never want to stop developing yourself.       

A normal day in the office may be look this

• You check your email for new orders and possible challenges that might have occurred while enjoying your nice cup of coffee.
• You communicate and discuss the next steps with your client when an unexpected change happened.
• You plan shipments using external providers with the best price/quality combination possible to be found.
• You help your colleague to solve a dilemma and take a lunch break together afterwards.
• In the afternoon you provide the right documents by working closely together with our in-house customs department.
• You make sure to send out invoices to your clients for the great service you gave them.
• You give one of your regular clients a call to wish him/her a happy birthday before you return home for the day.

You need this to succeed:

• Experience with import and export forwarding of perishable goods or at least willing to learn. (customs formalities, transport planning, …)
• You are familiar with Microsoft office and you are excellent with Excel and Outlook.
• You are a language wizard: Dutch, English and French
• You have enough experience to work independantly 
• You are a real team player

You are willing to participate in creating a fantastic company culture

What you can expect from us

• A pleasant work environment with nice colleagues.
• A workplace where learning and development is considered important
• Attractive gross salary supplemented with extra-legal advantages like meal vouchers and Eco checks
• A workplace with a fantastic view of the harbor of Antwerp.