German, Dutch & French Speaking Service Coordinator

Are you a dedicated professional with a strong customer service orientation and a passion for the automotive industry? Do you speak fluent German, French, and Dutch? If you're seeking a versatile role that offers the flexibility to work both remotely and in the office, this opportunity could be just what you're looking for! We are currently hiring a Service Coordinator to join our team in Ghent, Belgium, where you’ll support our operations across multiple language markets.

About Us:

We are a distinguished name in the automotive sector, known for our cutting-edge solutions and exceptional customer service throughout Europe. Our Ghent office plays a central role in managing service coordination and customer relations, particularly for German-, French-, and Dutch-speaking markets. As we expand, we are looking for talented professionals to help us maintain our high standards of service excellence.

Position Overview:

As a Service Coordinator, you will be the main point of contact for our German, French, and Dutch-speaking customers. Your role will involve handling service inquiries, coordinating repair and maintenance appointments, and ensuring seamless communication between customers, dealerships, and our internal teams. Your efforts will be critical in ensuring customer satisfaction and efficient service delivery.

This role offers a hybrid work arrangement, allowing you to work 2 days in the office in Ghent and 3 days remotely, providing a balance of flexibility and in-person teamwork.

Key Responsibilities:

• Serve as the primary contact for German, French, and Dutch-speaking customers, managing inquiries, scheduling service appointments, and addressing any issues or complaints.
• Coordinate service and maintenance schedules between customers and dealerships.
• Ensure clear and effective communication among all parties involved, including customers, service teams, and dealerships.
• Monitor and manage the status of service requests to ensure timely resolution and high customer satisfaction.
• Follow up with customers after service completion to confirm their satisfaction and address any additional concerns.
• Escalate complex issues to the relevant internal departments for resolution.
• Provide regular updates to customers regarding the progress of their service requests.
• Maintain detailed records of customer interactions, service histories, and feedback in the CRM system.
• Collaborate with internal teams to improve service processes based on customer feedback.

Qualifications:

• Fluency in German, French, and Dutch (both written and spoken) is essential.
• Previous experience in customer service, service coordination, or a similar role is preferred.
• Strong communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Interest or experience in the automotive industry is advantageous but not required.
• Proficiency in CRM systems and general office software (Microsoft Office: Word, Excel, Outlook).
• Excellent organizational skills, attention to detail, and the ability to work both independently and as part of a team.

What We Offer:

• Hybrid work model: Work 2 days in the office and 3 days remotely, offering flexibility and work-life balance.
• Relocation support: For candidates moving from abroad, we provide a relocation package that includes accommodation in Ghent.
• A competitive salary with clear opportunities for career growth in a rapidly expanding international company.
• Comprehensive health and life insurance benefits to support your overall well-being.
• Access to training and professional development programs to enhance your skills and advance your career.
• A supportive and collaborative work environment, with regular team-building activities and a diverse, international team.

Why Join Us?

This role offers an exciting chance to leverage your German, French, and Dutch language skills in a key position within the automotive industry. You’ll benefit from a flexible hybrid working arrangement, the opportunity to work with a multicultural team, and the chance to advance your career with a company that values innovation and customer satisfaction. Additionally, you’ll enjoy living in Ghent, Belgium, a vibrant city renowned for its rich cultural heritage and high quality of life.