Global Retail Trainer

The Oldest Fine Leather Goods House in the World
Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.

Delvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI

HOW WILL YOU MAKE AN IMPACT?

Part of the Commercial Team, you will report to the Global Training Manager. As a Global Retail Planner, you will play a central role in developing client advisor excellence worldwide, translating the Maison's values, product knowledge, and selling experience into impactful learning programs that reach teams across North America, Europe, ME and Asia. You will design, produce, and manage digital and blended learning programs deployed globally, with occasional in-person interventions, to reinforce the current training strategy and enhance sales skills for all retail staff.

MAIN RESPONSIBILITIES:

• Instructional Design & Content Development: Design and develop engaging digital learning content (e-learnings, articles, quizzes, videos) for the My Arsenal platform, as well as face-to-face training materials (slide decks, toolkits), applying adult learning principles and translating complex ideas into compelling content.

• My Arsenal LMS Management: Manage the day-to-day management of the My Arsenal platform, including content publishing, module organization, monitoring usage and completion rates, and supporting regional teams.

• Training Community Facilitation: Organize and co-lead monthly Global Training Community calls.

• Training Delivery: Deliver selected training sessions online, in-boutique, or in a classroom setting, and support product and seasonal collection launches through live online training demonstrations.

• Continuous Evaluation & Improvement: Gather, organize, and analyse post-training feedback to evaluate program effectiveness and continuously improve existing materials.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We are looking for a candidate who:

• Possesses proficiency in digital authoring tools such as Rise, along with a solid command of PowerPoint and collaborative tools like SharePoint, Microsoft Teams, and Canva;

• Demonstrates strong project management skills, capable of handling multiple content workstreams and coordinating with regional stakeholders;

• Has 1-3 years of experience in a learning & development, instructional design, or retail training role, ideally within luxury retail;

• Has a proven ability to independently design and produce high-quality digital learning content;

• Is detail-oriented and structured, with a strong visual sense and commitment to quality;

• Is proactive and autonomous, comfortable working with limited day-to-day supervision while staying aligned with team priorities;

• Is collaborative and culturally aware, with the ability to work effectively across time zones and with diverse regional teams;

• Is curious about retail and client experience development;

• Possesses full professional proficiency in English (primary working language);

• Has an advantage if proficient in French, Mandarin Chinese, Japanese, or Korean.

WHAT WE OFFER:

• A 6-month renewable contract based at Delvaux headquarters (Brussels), with a global scope;

• Direct collaboration with regional teams and cross-functional partners (Product, Performance and HR);

• A creative, craft-driven environment where attention to detail and quality are taken seriously, without taking ourselves too seriously.

YOUR EXPERIENCE WITH US:

Apply directly online.

If your profile is selected, you will be contacted by the HR team for a first interview. Otherwise, you will receive an email informing you of the rejection of your application.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity;

• We foster empathy, curiosity, courage, humility, and integrity;

• We care for the world we live in.