Ground Segment Manager

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Job Introduction

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public servicesto fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 60 years history in the space sector, Serco is well placed to contribute to national strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

On behalf of our client in the United Arab Emirates, we are looking for a skilled Ground Segment Manager to join our organisation in Abu Dhabi, in the United Arab Emirates. This remarkable role offers a unique opportunity to work on several exciting projects in the region.

Main Responsibilities

Key Accountabilities :

• Managing ground segment end-to-end system requirements definition, adaptation/development, qualification and operation, including satellite and payload-related interface specifications in coordination with the satellite and payload technical teams.
• Monitoring industrial activities related to the procurement of ground segment infrastructure (operation centres and payload data ground segment) and associated detailed design and build-up phases.
• Support the assessment of the performance of the ground infrastructure industrial contractors, through the review of the relevant KPIs and deliverables, and propose actions and improvements to address issues and opportunities.
• Managing ground segment system engineering and performances, including Mission and Spacecraft Control Centres for LEOP, in-orbit operations, mission operations simulator, ground stations, telemetry kits, and the communication network.
• Managing ground segment end-to-end system manufacturing, assembly, integration, and verification, including integrated system testing
• Prepare and support the deployment of ground infrastructure.
• Managing ground segment specific refurbishment, operability, and maintainability aspects.
• Contribute to the analysis, investigations, and resolution of system-level anomalies.

Successful Candidate

Experience:

• At least 7 years in supporting the definition, development, verification, and validation of ground segments.

Skills:

• Solid understanding of individual ground segment component development and data quality monitoring.
• Solid understanding of mission operations, including flight control and monitoring operations, payload command and control, and payload data acquisition, processing, archiving and distribution.
• Experience with the commissioning phase.
• Knowledge of software development processes and methodologies.
• Understanding of system engineering practices and processes.
• Experience with SAR data processing is desirable.
• Experience with the management of industrial contracts is desirable.
• Proficient in the English language, both written and spoken.

Qualifications:

• Master’s degree or equivalent in an engineering discipline.

Additional / special features of the role

• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Previous experience of Operational Excellency, including LEAN and six sigma training is desirable. Six Sigma certification (yellow belt/green belt/black belt) will be strongly preferred.

About the Company

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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• Job Category IT Professionals (All types)