Helpdesk Technician L2

MSX International supports leading automotive brands worldwide, helping to improve repair performance, customer satisfaction, and aftersales operations in more than 80 countries.

Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills in Dutch, French and English? Then we have a unique opportunity for you!

We are now recruiting for the position of Helpdesk Technician L2 to be responsible for supporting retailers and independent workshops with diagnostic and repair support.

The Technical Helpdesk Specialist has the role of identifying educational needs and fill competence gaps at retailers and escalating cases when needed. As part of a team of technical specialists, you are responsible for technical support for workshops in Dutch-speaking markets, enabling the best possible service to customers.

What’s in it for you?

The responsibilities provide a positive atmosphere to train and educate the people who will deliver support to customers, therefore this is a role for a passionate support agent to make a lasting difference through identifying training needs, building relationships, while keeping the customer in mind. This is an opportunity to be a valued team player, to share your technical expertise, develop your communication skills and make a difference!

On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analysing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Who are you?

• You have a degree in automotive technology, or equivalent experience within a vehicle technical support role, either at workshop level or retailer support level;
• You have excellent knowledge of current vehicle technology, both basic mechanical as well as electronic vehicle systems and electric propulsion;
• You speak Dutch & French fluently and have good spoken and written English skills;
• You have good computer literacy in MS office;
• You are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward.

MSX International - MSXI

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.