Inside sales officer - Logistics Excellence Division

The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium, and we are looking for new talents to join our mission.

As a driven and strategic Air Freight Inside Sales Officer, you will work together with your colleagues under the Air Forwarding Department, more specifically under the Logistics Excellence Division (LED).

In this versatile role, you will contribute to the air freight sales strategy.

You will support the field service team, build strong customer relationships and contribute to the commercial success of the organization by providing fast, accurate and customer-oriented service.

Main tasks and responsibilities

• Customer contact: You manage quotations by drawing up and following up on air freight offers in consultation with air divisions.
• Sales support: You handle customer contact by managing daily communication with (potential) customers via telephone, e-mail, and digital platforms.
• Relationship management: You provide sales support by assisting field service colleagues with customer information, market analyses, and administrative tasks. You take care of relationship management by building and maintaining long-term customer relationships and identifying commercial opportunities.
• Problem solving: You solve problems by acting as a link in operational or logistical questions and escalations.
• CRM management: You manage CRM systems by keeping customer data, actions, and follow-ups up to date.

• You have a bachelor’s or master’s degree in logistics, supply chain management, or a similar field.
• You bring at least 3 years of experience in air freight, a commercial role, or a similar position.
• You possess strong commercial and analytical skills.
• You have excellent knowledge of air freight processes, market dynamics, and regulations.
• You are skilled in working with tools such as Excel, tender platforms, and operational systems.
• You are proactive, results-oriented, and strong in building relationships.
• You are fluent in Dutch and English (additional languages are a plus).

What we offer you as an Inside Sales Officer - LED:

• Full-time contract, determined time (6 months)
• Attractive salary package, including 13th month
• Meal vouchers and Eco cheques
• Hospitalization insurance + group insurance
• Transport reimbursement according to CLA PC 226
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
• Mobile phone + subscription
• Laptop
• Free coffee, tea, water, soup
• You will be part of a dynamic team
• Benefits Plan (“My Choice”)