IT helpdesk medewerker

Package Description

• Excellent salary


• Comprehensive benefits package


• Meal vouchers


• Eco vouchers


• The opportunity to make a positive impact within a company that places strong importance on diversity and inclusion.

Job Introduction

Serco Europe: 

In Europe, we work closely with our customers to deliver custom-made and specialized services across a number of business sectors.  

Serco Defence: Enhancing Military Training in Belgium

As part of Serco Group PLC, we bring global expertise and innovation to Defence services and we are dedicated to ensuring Belgium’s military training remains cutting-edge and efficient..

Subject to contract award, Serco Defence is expanding operations, with future opportunities emerging to manage and maintain key military training facilities throughout Belgium.

We are currently researching solutions that are designed to improve operational readiness by delivering high-quality services across advanced training installations, focused on the following areas;

• Management & Operations: Overseeing execution, compliance, and service quality.


• Technical & Engineering: Maintaining and optimizing training equipment.


• Simulation & Training: Supporting personnel in using advanced technologies.


• IT & Logistics: Managing infrastructure, cybersecurity, planning, and support.

Available Positions

• Subject Matter Expert VBS


• Subject Matter Expert SBPro


• Subject Matter Expert SWORD


• Subject Matter Expert Duel Sim


• Subject Matter Expert Afab

Key Responsibilities

• Provide first-line technical support for training systems, simulation platforms, and related hardware/software components.


• Troubleshoot and resolve technical issues reported by users, escalating when necessary to specialized teams.


• Assist with system setup, updates, maintenance, and testing to ensure operational readiness.


• Collaborate with teams to support seamless integration of technology in daily activities.


• Help implement upgrades, patches, and configuration changes under supervision or guidance.

Skills

• Experience in a technical support, IT helpdesk, or system operations role, preferably in a defense, training, or structured technical environment.


• Good understanding of IT systems, networking basics, and hardware/software troubleshooting.


• Hands-on mentality with the ability to manage equipment, cables, and system components on-site.


• Problem-solving mindset with strong attention to detail.


• Good communication skills, able to support end users in both Dutch, French and English.


• Comfortable working in structured, regulated environments with adherence to safety and operational procedures.


• Willingness to learn and grow into more advanced technical or system-specific expertise.