IT Service Delivery Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Service Delivery Specialist to join our UniQue team.

What will you be doing in this role?

• Gather and analyze client requirements to deliver actionable insights.
• Collaborate with stakeholders to design and implement effective solutions.
• Ensure that proposed solutions are clearly understood and appropriately adopted.
• Provide detailed, expert advice on the application of your area of specialization to organizational planning and operations.
• Analyze, adjust, and resolve operational requirements and gaps related to the organization's portfolio of IT infrastructure and services.
• Act as a key advisor on the identification of new operational requirements and verify resource assessments as needed.
• Monitor IT service management and operations implementation across local service units.
• Assess and recommend improvements to service performance, availability, and capacity at local units — including equipment, processes, methodology, technical expertise, and staffing.
• Coordinate service delivery initiatives with other relevant organizational entities (e.g., asset management, procurement, strategy teams).
• Collaborate with quality assurance teams to stay aligned with service delivery requirements, measure outcomes, and recommend capability enhancements.
• Create and maintain documentation for methods and tools.
• Apply standard data modelling and design techniques based on a detailed understanding of requirements.
• Define, modify, and maintain data structures and their related components.

What do you need to succeed in this position?

• Bachelor's degree in IT or related field with minimum of 3 years of relevant experience.
• Experience in the development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools.
• Experience in the application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimization).
• Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
• Experience leading teams, managing staff resources, and developing personnel.
• Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
• Experience contributing to operational planning, resource allocation, and risk management processes.
• Demonstrated knowledge of service management best practices, processes, and performance management.
• Training/Certifications:
• ITIL Foundation certification (or equivalent recognized Service Management framework certification).
• PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification).
• Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing (C1).

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at  or more information.