IT Service Desk

 IT Service Desk Back-up Service



Mission description:



Side-by-side with other Contingent Workers and client's staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. 



Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.



Service description:



We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.



Requirements:



At least 5 years experience with Windows 10 and 11 (configuration, and troubleshooting).

Good knowledge of Microsoft Office 365

Basic Knowledge Software (MS Visio, Adobe products,…).

Basic knowledge of (commands) DOS.

User management (use of Active Directory).

Knowledge of ITIL (certification needed)

Basic knowledge of VOIP.

Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).

Basics of videoconferencing.

Basics of domotica (meeting rooms).

Basics of smartphones and GPRS (level troubleshooting).

Basics of Wifi.

Staging hardware (user oriented – PC,…).

Basic knowledge of Hardware (PC, printers and peripherals).

Basic knowledge of VPN.

Basic knowledge of IT network topology, VM Ware, software virtualization.

Flexibility: Driving License + car.

Autonomous.

Good level of Dutch and French and English is required.

English working knowledge.

Good verbal communication.

Creation/Updates of tickets in Helpdesk Tool.

Respect for procedures.

Follow up of Checklists.

Take responsibility of own actions.

Analytic thinking.

Flexible.

Proactive.

Client oriented.

Professional.

Team spirit.

Solution oriented



Additional information:

Location: Mainly in Schaerbeek, with occasional travel to Berlin (all travel expenses paid by client).

The consultant should be able to drive & work at all client's offices: Gembloux, Empereur, Merksem & mainly in Schaerbeek

Onsite presence: By default, a physical presence on site is required for 2 days per week.