IT Service Manager

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a IT Service Manager to join our UniQue team.

What will you be doing in this role?

• Manage the Deployable Communication and Information Systems (DCIS) infrastructure as a service and ensure system readiness in accordance with the defined Service Level Agreements (SLAs).
• Ensure the availability and quality of engineering support delivered to customers through close coordination with internal business units and the Support and Sustainment Centre (SSC).
• Provide support to operational exercises and related activities.
• Manage the renewal of security accreditation for each DCIS system.
• Oversee the DCIS Configuration Management process to ensure all assets are maintained in controlled configuration states and are fully traceable.
• Conduct periodic risk assessments to anticipate and address obsolescence, and initiate new investment projects under the approved Security and Investment Programme when required.
• Develop and implement Change Management plans to address identified issues and manage the evolution of configuration baselines to meet changing operational requirements.
• Support the Principal Service Manager in preparing the annual Operations and Maintenance (O&M) budget submission and develop a financial execution plan to ensure DCIS assets remain current and operational.
• Ensure that all system documentation for operations, maintenance, and training is updated in line with system changes and upgrades.
• Manage the recommended spare parts list and ensure availability of spares in coordination with internal business units and the Support and Sustainment Centre.
• Oversee contractor support resources and manage the acceptance of contractor-delivered services.
• Contribute to the SLA Change Management process with recommendations and supporting analysis.
• Assess manpower requirements and Operations & Maintenance budget needs.
• Support project managers throughout project development, delivery, and transition-to-service phases.

What will you be bringing to the team?

• Bachelor's degree in IT or related field with at least 2 years of post-related professional experience.
• Sound experience in IT service engineering, planning, operations, maintenance, and management.
• Demonstrated experience as a line manager, with evidence of the ability to motivate and mentor staff.
• Strong experience with Configuration Management and Change Management processes and associated tools.
• Experience in roles requiring significant business and managerial skills, including: Contingency planning and implementation, Budget planning, preparation, and execution, Managing small-scale projects related to the implementation of communication and information system services, including network monitoring and performance management, Managing, leading, and mentoring teams.
• Experience in roles requiring strong report writing and presentation skills.
• Service Management certification: ITIL Foundation and Intermediate certifications in one or more of the following lifecycle modules: Service Design (PPO), Service Transition (RCV), Service Operation (OSA), Service Strategy (SOA), Continual Service Improvement (or equivalent latest versions).
• An active NATO Security Clearance is required.
• Proficiency in English at least at level B2.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.