IT Support Technicial

🚀 Ready to Make an Impact? Join MORO TECH!

MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. 

Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry. 

Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect!

The impact of the role: 

The IT Support Technician is responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of IT systems and services. We are looking for someone who would demonstrate strong autonomy, ownership of small-size projects, Lean management principles, and asset management. Being able to manage a good customer relationship is also a key element (challenge requirement, offer alternatives)

On a given day, an IT Support Technicial will:

• First point of contact for technical issues; troubleshoot hardware, software, and network problems; build and upgrade Windows workstations; support plotters.
• Resolve issues using diagnostic techniques to ensure minimal downtime.
• Manage Active Directory, automate with scripts, deploy packages via SCCM, and maintain VDI environments.
• Utilize ServiceNow for incident tracking, service requests, workflow automation, and maintain accurate documentation of issues, solutions, and procedures.
• Contribute to knowledge base articles and user guides to improve support efficiency and empower end users.

In order to be successful in this role you will need:

• Proven experience in IT support or helpdesk roles.
• Experience with Active Directory administration, Windows scripting, and VDI environments.
• Hands-on experience with ServiceNow or similar ITSM tools.
• Ability to work independently and take initiative.
• Excellent communication and customer service skills.
• Familiarity with Lean management methodologies.
• Mindset oriented to process/team improvement and information-sharing.
• Hands-on experience with Linux (configuration, bash, administration) is a plus.
• Knowledge or experience with cloud solutions (W365, AWS) would be beneficial.

At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.

💰 Your Expertise Rewarded

• A competitive compensation package that grows with your impact.
• Annual Performance and Salary Reviews to celebrate your progress.

⚡Supporting Your Daily Success

• Monthly Meal Vouchers to fuel your creativity.
• Premium Private Health Coverage for you and your family.
• Extra vacation days to recharge and explore.

🌱 Never Stop Growing

• Yearly training budget to master new skills.
• Cutting-edge tech setup with optional upgrades to customize your gear.
• Structured growth plans and regular progress check-ins.

Please note that benefits may vary based on the location.

A glimpse at our principles:

We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit.

We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity. 

We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately.

We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work.