ITS Platform Owner IT4IT - Mechelen, BE Mechelen,BE

Pleased to meet you, we are Galapagos, a dynamic fast growing Biotech
company with offices in Europe and the US.

We’re in the business of changing lives. In our quest to discover and
develop life-improving medicines we go where no one has ever gone
before. In every challenge we face, we see new opportunities. We pioneer
for patients. We need thought leaders and rapid thinkers, entrepreneurs
in spirit and status quo-fighters. Collaborative innovators and
perseverant idealists. We need the best-in-class. In other words, we
need you: The ‘make-it-happener’.

We are looking for an ITS Platform Owner, IT4IT – Mechelen, BE

Scope of the job
You will be responsible for the IT for IT tooling (IT4IT) supporting the IT organisation for the Think, Build and Run phases. You will cover the whole lifecycle of the platforms and manage the daily operations with the managed service provider. You will maintain and evolve the platform architecture, guidelines and operating procedures. You will engage with stakeholders and ensure proper training and tuition in the usage of the platforms. You will verify adherence to compliance policies. You are considered as a change ambassador and trustworthy advisor towards the IT communities.

Your role

• Take ownership of the assigned platform and ensure the platforms stays in a validated (if applicable) and/or qualified state during the platform`slifecycle.
• Ensure the platformcontinuouslysupport the IT requirements as set by the BPOandcompanies’security, data integrity,data privacy,availability,maintainability,and regulatory requirements (as applicable).
• be a core team memberoftheproject implementation teamsandsupportsthe technical implementation of the platformtoultimately, become the platform expert duringoperationaluse of the platform.
• Ensure platform User Manuals and platform training are in place If applicable.
• Ensure controlled access procedures are in place where applicable.
• Provide expertise, being the Subject Matter Expert.
• Suggest and support any platform improvements where possible. Pro-actively plan,approveand coordinate platform changes and related releases, coming from business and IT requests and/or new platform releases. Align with Unit Lead and Business Partneron budget,resources,andtimelines.
• Manage interfaces & integrations between the in-scope solutions & other platforms.
• Ensures (service level) agreements with related Managed Service Provider (MSP) and manages relation with MSP regarding technical aspects if applicable.
• Responsible for the management of theuser basewith regards to licenses.
• Manage(follow-up and communicate) Maintenance windows.
• Support Quality Management in responding to computer system questions during inspections, audit and CAPA follow-up (together with BPO).
• Act as escalation levelfor complaints and major problems.
• Ensure data backups, archival & disaster recovery (where applicable).

Who are you?

• A Bachelor or Master degree in Information Technology or an equivalent combination of education and experience
• At least 7 years of relevant experience
• A continuous improvement mindset
• Customer-service oriented with a problem-solving attitude
• Enthusiastic to work in an international environment, embracing diverse cultures and countries

You have the following technical knowledge:

• Expert understanding of IT Service Management (ITIL)
• Strong experience with System Development lifecycle processes
• Experience with Delivery Methods (Prince 2, Scrum, Scaled Agile Framework, DEVOPS…)
• Strong experience with ServiceNow ITSM
• Familiarity with other ServiceNow modules (e.g. HR)
• Strong experience with Atlassian suite (Jira, Confluence, Bitbucket,...)
• Experience with MS Sharepoint and Teams
• Experience with Test Management tools and automation
• Experience with documenting standard operating practices, work instructions and manuals
• Familiarity with life sciences and computer system validation in particular

What’s in it for you?
You will be part of a fast growing and amazing company. As ‘make-it-happener’ you will get all the support you need to make your job successful. At Galapagos we aim to recruit the best people, who stand out among their peers, with integrity and excellent interpersonal and organizational skills. Our employees are the strength behind Galapagos, a highly motivated team, eager to maintain Galapagos’ leading position and achieve breakthroughs in pharmaceutical research. Galapagos offers a competitive remuneration package and a dynamic work environment.

We are Galapagos : together we can make it happen…!