Junior French Customer Service

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product-related questions, order concerns, and technical support issues.
• Escalate complex issues to the relevant team when necessary.
• Ensure customer satisfaction by delivering accurate solutions and personalized assistance.
• Accurately document customer interactions and resolutions in the CRM system.

Requirements

• Fluent in French (C2 level) with strong communication skills in English (minimum B2 level).
• Excellent problem-solving abilities and attention to detail.
• Flexibility to work on a rotational shift schedule, including weekends and public holidays.
• No prior experience required – ideal for entry-level candidates!
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary with an attractive benefits package.
• Private health insurance.
• Paid training to support your success in the role.
• A diverse and supportive team environment.
• Opportunities for career advancement and growth within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
• Days Off: 2 rotational days off per week.