Junior SAP Support Engineer

As a Junior SAP Support Engineer, you will contribute to the smooth operation of our SAP environment by delivering responsive and high quality support.
You will join a team of five colleagues and take responsibility for resolving incidents, processing service requests, and implementing small system changes.
A key part of the role is maintaining accurate documentation to ensure operational continuity and consistent service quality.

Requirements

We are looking for someone who:

·       Is well organized and able to analyse a problem in a short timeframe

·       Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.

·       Is motivated to help people facing IT challenges

·       Communicates clearly with business users, SAP consultants and technical IT specialists.

·       Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, WM) and gradually build functional knowledge.

·       Feels comfortable working with remote teams and collaborating across different time zones.

·       Understands the impact of IT on business

·       Loves to work in a team

·       Is fluent in English, fluency in the local language is a strong advantage

·       Holds an HBO Bachelor or WO Bachelor/Master

·       Has no prior SAP experience? No problem, an eagerness to learn is what we value most.

Scope

You will operate within the IT department and support employees across the entire organization.

Principal responsibilities/tasks

·       Provide support on the SAP S/4 HANA system.

·       Monitor SAP system performance and proactively identify potential issues before they impact users.

·       Perform initial analysis of interface errors and coordinate with integration teams when needed.

·       Execute basic configuration changes under guidance from senior consultants.

·       Collaborate with functional and technical teams to test small enhancements or fixes.

·       Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.

·       Ensure continuous service delivery aligned with agreed service levels.

·       Track and document known issues, workarounds, and solutions for internal knowledge base use.

·       Maintain and update documentation to ensure a stable environment.

·       Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.

·       Develop and update FAQ and knowledge base documentation.

·       Stay well informed about new developments.

·       Utilize ServiceNow as the ITSM platform.

Key contacts

• Contact with every employee @ Ravago
• Reports to: Application Service Delivery (FinApps) Lead