Logistics & Customer Experience Analyst

Use Your Power for Purpose

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Your role is crucial in making sure that the supply chain operates smoothly, overcoming obstacles, and continuously innovating to meet the demands of healthcare.

What You Will Achieve

In this role, you will:

• Ensure the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements
• Orchestrate the daily operation (smarter and faster) delivering the right product, in the right quantity and the right condition, to the right place at the right time for the right customer with the right documentation.
• Execute order management based on customer priorities and agreed lead times while ensuring end-to-end logistics coordination from manufacturing site to point of use in collaboration with carriers.
• Serve as the main customer contact for shipment-related needs by providing timely delivery updates, proactively communicating delays, and managing complaints through the appropriate deviation reporting process

•  Ensure compliance with O2C Sox procedures, SOPs, and work instructions while supporting audits through timely sample provision and responses. Also contributes to financial closing and sales recognition activities and works closely with Finance teams to resolve financial issues and corrections.
• Drive continuous improvement by supporting initiatives that enhance customer satisfaction, increase operational efficiency, and eliminate non-value-added activities. Also contributes to the implementation of strategic, cost-saving, and People and Culture initiatives aligned with organizational priorities.

Here Is What You Need (Minimum Requirements)

• Bachelor’s or master’s degree, university degree or equivalent through experience in a supply chain related discipline. 
• Two years of experience in a Customer facing / logistic role delivering best in class customer fulfilment to enhance customer experience.
• Fluency in written and verbal English
• Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio, and PowerPoint), Profound knowledge of SAP.
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Customer fulfilment focus, strong problem-solving skills, Team Player, Performance and quality driven

Bonus Points If You Have (Preferred Requirements)

• Similar experience in Pharma industry
• Continuous improvement focus
• Ability to adapt to changing priorities and manage multiple tasks simultaneously

  
 

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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Logistics & Supply Chain Mgmt