MS Copilot adoption specialist

NextLink
is having an existing position as a MS Copilot adoption
specialist in Brussels area, Belgium.

General information:

- Start
date: ASAP

- Duration:
12 months renewable

-
Workload: full time (2 days on site 3 days remote)  

-
Work location: Brussels area, Belgium

Description:

As part of the Digital Servicing team, we are
strengthening our capabilities around Microsoft Copilot Chat and Copilot for
Microsoft 365, which are key enablers of productivity, collaboration, and AI
adoption across the organization.

We are looking for a Copilot Adoption Specialist who
will play a central role in driving the day -to -day

adoption, usage, and continuous improvement of Copilot
solutions. This role sits at the intersection of technology, user experience,
training, and community management, with a strong focus on empowering end users
and maximizing business value from Copilot.

The mission of this role is to support, animate, and
scale the effective use of Copilot, ensuring users are well supported, informed
about new capabilities, and guided toward best practices.

Key Responsibilities:

- Copilot Adoption & Community Management

• Build, manage, and animate user communities around
Copilot Chat and Copilot for Microsoft 365.

• Foster engagement through regular communications,
events, sessions, and knowledge sharing.

• Act as a visible point of contact and ambassador for
Copilot within the organization.

- User Enablement & Training

• Design and deliver training sessions, workshops, and
learning materials adapted to different user

profiles.

• Share tips & tricks, use cases, and best
practices to help users get the most out of Copilot features.

• Contribute to the continuous improvement of learning
paths and onboarding content.

- User Support & Operational Follow -up

• Provide day -to -day functional support to users,
answering questions and helping resolve usagerelated issues.

• Identify recurring issues or adoption barriers and
propose improvement actions.

- Product Watch, Testing & Recommendations

• Closely follow the evolution of Copilot features and
roadmap.

• Test new functionalities as they become available.

• Produce clear reports and recommendations on new
features, including potential use cases, risks,

and adoption value.

- Prompt Library Management

• Help design, maintain, and promote a centralized
prompt library.

• Curate, test, and document high -value prompts
aligned with business needs.

• Encourage community contributions while ensuring
quality and relevance.

- License Management & Adoption Insights

• Support the management and monitoring of Copilot
licenses.

• Help ensure licenses are used effectively and
aligned with organizational priorities.

Profile:

• Language: English fluent + French fluent + Dutch
fluent

• Min. 5 years of professional experience

• A master’s degree in computer
sciences, engineering or equivalent technical field is prefered.

• Strong knowledge of Microsoft
Copilot systems

• Technological watch for Copilot
products

• Autonomous, proactive

• Client oriented ; used to work with business counterparts

• Excellent communication skills

• Excellent organizationnal and coordination skills

• AI development skills: Azure OpenAI, RAG, Azure AI Foundry,
PP AI Builder, Azure AI Search (vectors), …