Network Security Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0283

Role Duties and Responsibilities

CIS Security Accreditation

• Produce the CIS Description (CISD) documentation, addressing all NATO CIS components; coordinate with Service Delivery Managers (SDMs), network and security architects and other relevant Subject Matter Experts (SMEs) to ensure the complete and accurate description of the CIS.


• Conduct Security Risk Assessment (SRA) for the NATO CIS in scope; this includes the identification and assessment of risks in close coordination with NATO accreditation stakeholders (including technical and security authorities).


• In close coordination with the security accreditation support and the technical stakeholders, produce the Security Requirements Statements (SRSs) (System Specific and for the System Interconnections), which include evaluating the implementation of the security requirements as per the NATO security policies and directives, advise on mitigation and remediation recommendations for those security requirements partially implemented (or not implemented), and document these in the relevant accreditation documents (Security Requirements Statements (SRSs), SecOPs).


• Produce the Security Operating Procedures (SecOPs) in line with the NATO security policies and directives.


• Develop Security Tests and Verification Plans (STVP).


• Conduct Security tests in accordance with defined test plans and provide associate reporting.


• Support the development of mitigation and remediation plans, following the identification and assessment of cybersecurity risks for NISC managed CIS, specifically assessing the residual risks after the application of cybersecurity risk mitigation measures.


• Assist with complex remediation activities for the NATO CIS in scope of this SoW; conduct remediation activities in collaboration with the NCIA Service Delivery Managers.


• Ensure adequate level of systems/data protection is implemented for NISC managed CIS in accordance with NATO Security policies and directives.

Operations

• Perform all operation, support and maintenance activities described in Annex C.


• Log and track Service and Change requests using the enterprise ticketing system (ITSM).


• Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

Escalation

• Escalate complex issues to appropriate teams when necessary.


• Follow up on escalated issues to ensure timely resolution and user satisfaction.

Knowledge Base Management

• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.


• Share knowledge and best practices with team members to improve overall service quality.

Performance Monitoring

• Monitor support metrics and KPIs to ensure high-quality service delivery.


• Participate in regular reviews to identify areas for improvement and implement corrective actions.

Automation and Efficiency

• Develop and implement automation scripts or advise on automated tools to streamline routine support tasks such as system and software checks and notifications, and the development/continuous update of the accreditation deliverables.


• Utilize automation to create workflows for repetitive tasks, improve service efficiency and proactively implement solutions.

Communication and Collaboration

• Communicate effectively with internal user community to understand their issues and provide clear instructions.


• Collaborate with IT teams to resolve security issues and improve service delivery.

Essential Skills, Experience and Certifications

Technical Proficiency

• The support for this work requires technical proficiencies as the development and execution of the following accreditation deliverables:




• NATO CIS Security accreditation process


• CIS Security Risk Assessments (SRA)


• CIS Security Tests and Verifications (STV)


• CIS Security Assessments (SA) remediation




• A minimum of 2 years of experience with the security accreditation process are required, including development of security accreditation documents as listed above.

Problem-Solving Skills

• Strong troubleshooting skills to diagnose and resolve hardware, software, and network security issues.


• Ability to guide users through problem-solving steps effectively.

Automation Skills

• Proficiency in automation to create workflows and automate repetitive processes.


• Ability to identify and implement automation opportunities to enhance efficiency.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills.


• Ability to communicate technical information to non-technical users in a clear and concise manner.


• A minimum of 2 years of work experience in an international environment are required.

Customer Service Orientation

• Strong customer service focus with a commitment to user satisfaction.


• Patience and empathy when dealing with user issues and concerns.

Organizational Skills

• Ability to manage multiple support tickets and prioritize tasks effectively.


• Attention to detail in documenting support activities and maintaining accurate records.

Team Collaboration

• Ability to work effectively as part of a team and share knowledge and resources.


• Willingness to collaborate with colleagues to solve complex issues.

Others

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.

 Language Proficiency

• Full proficiency in English.

Working Location

• Braine L’Alleud, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance