Network Voice Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Network Voice Specialist to join our UniQue team.

What will you be bringing to the team?

• Provide 1st and 2nd line voice support to the Service Centre
• Perform diagnoses and resolve voice incidents and problems
• Monitor voice systems and proactively report and resolve potential voice issues
• Performs software patching of Skype for Business (SFB) and Session Border Controller systems (SBC)
• Maintain liaison with other CSU internal units, Service Lines, and other technical organizations
• Create and maintain Standard Operating Procedures and documentation of the supported Unified Communications systems
• Assist with and implement assigned project work packages
• Coordinate and conduct own work to meet quality targets
• Work outside office hours or on weekends as required

What do you need to succeed in this position?

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
• At least 3 years of experience in a similar position
• Minimum 3 years of experience with the operation, deployment, and configuration of Unified Communications systems such as Microsoft Lync or Microsoft SFB
• Experience with Voice SBC systems
• Good knowledge of protocols and standards utilized in VoIP and SFB; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
• Experience in utilizing SFB and SBC toolkits for troubleshooting purposes
• Hands-on experience with device monitoring tools such as Microsoft SCOM, ZABBIX, and provide reporting and identifying devices that aren't functioning properly
• Experience with O&M of PABX systems
• Experience with Polycom provisioning systems and Polycom phones
• Hands-on experience with Microsoft PowerShell
• Ability to work with limited supervision

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information