On-boarding manager

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

We currently have a vacancy for a On-boarding manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full time/Permanent

Location: Brussels

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• Master’s degree in IT or relevant discipline, combined with minimum 12 years of relevant working experience in IT;
• Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint);
• Good knowledge of information systems;
• Knowledge of customer relationship management practices and tools;
• Knowledge in using tools to build stakeholder maps;
• Knowledge of large organizations administrative business processes;
• Experience in digital transformation projects will be considered an asset;
• Excellent command of the English language.

Responsibilities

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar as well as adoption dashboards and reports;
• Overseeing the adoption journey of several types of stakeholders;
• Contributing to the success of digital projects by keeping stakeholders updated to ensure their adoption of digital solutions;
• Identifying and documenting the services/requirements needed to ensure stakeholder satisfaction;
• Risk analysis;
• Assisting the helpdesk function by providing relevant knowledge in the policy areas within his/her area of responsibility.