Onsite Support Engineer (L1/L2)

Eurofins Scientific is an international life sciences company with over 62,000 employees, over 900 laboratories across 62 countries, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In a nutshell

As an On-site Support Engineer at Eurofins, you will join a dynamic team to deliver IT support by phone and directly to the customer’s desk on location throughout the BENELUX, UK and Ireland.

Where will you be based and what business will you support?

Based in Brussels, Belgium; you will support multiple business lines´ users and internal clients of a wide-range of levels to Leadership teams.  

How can you help us?

 

You will: 

Provide support to employee’s requests related to front-end systems such as desktops, laptops, fixed and mobile phones and applications.

Act as direct contact to our global IT teams which are responsible for requests relating to back-end systems, such as servers and networking.

Have the opportunity to work on various group-level projects throughout the aforementioned working locations.

If you are a team player focused on customer satisfaction, you are interested in helping people resolve their technical problems, you enjoy talking to people and have a curiosity for finding solutions, we would like you tohear about you!

Are you our kind of extraordinary?

You have:

• Experience with Desktop deployments and rollouts, upgrading to latest Windows clients, SCCM & Intune;
• Experience in Office 365 environments: OneDrive, Teams etc.;
• Solid knowledge of Microsoft end-user environment (Windows 10, MS Office etc.);
• Good knowledge of mobile solution and devices (Android, iPhone, etc.);
• Basic knowledge of networking (switches / patches / IP / Subnets);
• Excellent interpersonal and communication skills;
• The ability to read, understand and create technical documentation of the delivered solutions;
• The ability to travel throughout BENELUX, UK or Ireland up to 20%;
• Strong written and oral communication skills in English;

What else should I know?:

The following skills are an advantage:

• Knowledge of Active Directory / Azure Active Directory;
• Fluency in French is beneficial

Want to know more about us?

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a decentralised and entrepreneurial network of over 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.