Operations Manager

Hospitality Talents, a recruitment agency
specialized in hospitality profiles, is looking for an Operations Manager,
for one of its client in Antwerp.

Our client, a
reputable 4-star hotel in the heart of Antwerp, is currently seeking a dynamic
and experienced Operations Manager with a strong background in Food
& Beverage to support the overall running of the hotel and lead daily
operations with a hands-on, guest-centric approach.

Reporting directly to
the General Manager, you will be responsible for ensuring high standards across
all departments, with a particular focus on the restaurant, bar, breakfast,
banqueting, and room service operations.

Key Responsibilities

• Oversee
  daily hotel operations to ensure efficiency, profitability, and a
  consistently high level of guest satisfaction.
  
• Lead
  and support department heads (mainly in F&B, Front Office, and
  Housekeeping) in achieving operational goals.
  
• Take
  ownership of all F&B outlets: drive quality, consistency, team
  motivation, and financial performance.
  
• Implement
  SOPs, quality standards, and service protocols aligned with brand and
  guest expectations.
  
• Monitor
  budgets, control costs, and identify areas for operational improvement.
  
• Support
  the GM in managing human resources functions: recruitment, training,
  scheduling, and performance management.
  
• Ensure
  compliance with health, safety, and hygiene regulations (HACCP, fire
  safety, etc.).
  
• Handle
  guest feedback and resolve issues promptly, always ensuring a welcoming
  and service-minded culture.
  
• Work
  collaboratively with sales, events, and kitchen teams to ensure smooth
  group, meeting, and event operations.
  

Requirements

• At
  least 3 to 5 years of experience in an operational management role
  
• Strong F&B background is essential
  (restaurant, bar, or banqueting leadership roles).
  
• Proven
  leadership skills and the ability to inspire and manage cross-functional
  teams.
  
• Guest-oriented
  mindset with an eye for detail and a drive for operational excellence.
  
• Fluent
  in English and Dutch; French is a plus.
  
• Ability
  to work in a structured, hands-on, and proactive manner.
  
• Knowledge
  of hotel PMS systems and operational software (e.g., Opera, Mews,
  ResDiary, etc.) is an asset.
  

Benefits

• An
  opportunity to join a reputable hotel in a strategic management role.
  
• A
  competitive salary package with performance-based incentives.
  
• Room
  for professional growth within an international hotel group.
  
• A
  dynamic, people-first working environment where your input is valued.