Order Fulfilment Specialist (m/f/x)

Order processing & tracking

• Entering and checking incoming orders in our ERP system (Odoo)
• Verifying that all customer data and requirements are present and correct
  • If possible, you will contact the customer directly
  • Or you link back to our sales people
• Place orders with suppliers and follow up on delivery times
• Monitor inventory levels, identify shortages and reorder in a timely manner

Shipping Preparation

• Mainly small and light parcels that are easy to handle
• Exceptionally larger parcels, where you can count on the help of colleagues
• Preparation of delivery notes and arranging transportation (including international shipments, such as to Switzerland and the UK)
• As well as provide license updates and make them available to the customer via email

Customer Contact & Service

• Mostly by email and occasionally by phone
• You will answer questions about delivery deadlines, delivery notes, delivery receipts and software updates
• You proactively request additional data from customers and suppliers as needed for smooth order processing
• You communicate primarily in Dutch and English to professionally address our international customers and suppliers. Knowledge of French is a plus

Customer satisfaction & KPIs

• Follow up on complaints and measure customer satisfaction
• Collect data and report results
• Make suggestions to improve our processes

Collaboration & Process Optimization

• Working closely with your colleagues in Ghent, France and Spain as well as with the order processing team at our headquarters in Fürth (Germany)
• Actively contribute ideas on how to improve our logistics and administrative processes

Education & experience

• At least a degree in Higher Secondary Education (or equivalent through experience)
• A Graduate degree in Logistics Management, Business Management or a similar field is a plus
• Experience in a logistics or administrative position is a plus; motivated starters are also welcome

Software Knowledge

• You are fluent with computers and preferably have experience with ERP systems (Odoo is a plus)

Languages

• You speak and write good Dutch and English
• French is an added value, given the international nature of our clients

Personal characteristics

• Accurate and persistent: You work in a structured way and do not let complex issues get you down
• Customer-oriented & communicative: You communicate clearly and friendly, both internally and externally, and know when to address the customer yourself or pass the question on to sales
• Ownership: You feel responsible for your tasks and dare to take initiative when you see opportunities to make improvements

• Employment: Full-time (38 hours) or 4/5th is negotiable
• Salary: A competitive salary, negotiable upon request
• Secondary benefits:
  • Mobility budget (for car, public transportation or bicycle)
  • Hospital and group insurance
  • Meal vouchers
  • Partial working from home possible (1 day per week on average)
• Training opportunities
  • In addition to thorough internal training, you will have the opportunity to deepen your knowledge through courses and training, including language courses
• Advancement opportunities
  • Limited within our growing SME structure, but you will have plenty of room to develop further in your role
• Team & atmosphere
  • An international work environment with an open culture and friendly team
  • We regularly organize team building activities, dinners and events (both at home and abroad) and even workations
  • There are also annual events at the headquarters in Fürth for training and team building so that you can get to know your international colleagues

Nadia Klinck
HR Manager
Telefon: + 32 (9) 226 23 04 
Mail: [email protected]

About iba Benelux
iba Benelux bv is the regional office of iba AG based in Fürth, Germany, a company that has specialized in high-tech measurement, automation and data acquisition systems for industrial applications for more than 30 years. iba AG's solutions help companies in sectors such as steel, aluminum, energy, pharma, offshore and mechanical engineering to optimize processes, analyze real-time data and improve quality standards.
From our office in Bedrijvencentrum De Punt (Ghent), we not only support customers in the Benelux, but also in France, Switzerland, Spain, Portugal and Great Britain. In addition, we have commercial colleagues in France and Spain to be close to customers in those regions. We combine the advantages of a small, cohesive team (currently 10 colleagues) with the international punch of iba AG. This international context provides an exciting mix of local independence and global expertise.

We look forward to meeting you!