EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years of directly relevant work experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the functions
• 3+ years' experience in managing services and projects in a customer-facing role
• Experience with setting and managing outsourcing plans
• Experience with process optimization and smart sourcing projects
• Experience leading and managing teams
• Training/Certifications:
Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
• Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value
• Leading and Managing - Provides others with a clear direction; motivates and empowers others; attracts and develops staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behaviour
Desirable Qualifications/Experience:
• Working knowledge and experience of NATO/NCIA procurement process and regulations
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
DUTIES/ROLE:
Continuity management
• Contributes to the development of continuity management plans
• Identifies information and communication systems that support critical business processes
• Coordinates the business impact analysis and the assessment of risks
• Coordinates the planning, designing, and testing of contingency plans
Business situation analysis
• Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity
• Advises on the approach and techniques to be used for business situation analysis
• Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities
• Engages and collaborates with a wide range of stakeholders, including those at the management level
• Gains agreement from stakeholders to conclusions and recommendations
• Contributes to definition of organisational standards and guidelines for business situation analysis
• Develops the change management approach and plan in collaboration with sponsors, users and project teams
• Creates and implements action plans to ensure everything is ready for the change before going live
• Acquires change management resources and develops their capabilities to deliver the required changes
• Gathers feedback to allow timely improvements to the change management plan and approach
• Assesses risks and takes preventative action
• Develops and communicates tailored change management plans for senior stakeholder groups
• Provides guidance and makes suggestions to support change sponsors
Supplier management
• Develops organisational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain
• Defines the approach for commercial communications and the management of relationships with suppliers
• Establishes a positive and effective working environment with suppliers for mutual benefit
• Ensures that resources and tools are in place to conduct bench-marking
• Reviews supplier analysis and assesses effectiveness across the supply chain
• Manages risks and assures the quality of the services delivered by suppliers
Stakeholder relationship management
• Leads the development of comprehensive stakeholder management strategies and plans
• Builds long-term, strategic relationships with senior stakeholders (internal and external)
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined
• Oversees monitoring of relationships including lessons learned and appropriate feedback
• Leads actions to improve relations and open communications withand between stakeholders
Product and Vendor Evaluation
• Trains others on evaluating products or services from multiple vendors
• Advises on appropriate solutions to complex multiple vendor problems
• Leads in the regulated use of materials and forms for the selectionof products and vendors
• Evaluates overall considerations such as product and vendor risks, and provides recommendations
• Optimizes standard processes to maximize the efficiency of organizational products or services
• Designs and develops product and vendor selection criteria and requirements
Vendor Management
• Builds and maintains partnerships with multiple and/or large vendors
• Ensures the fulfilment of report and record-keeping requirements
• Evaluates issues and terminates vendor relationships as appropriate; works with legal departments
• Monitors supplier performance; works to resolve discrepancies between performance and agreements
• Develops quality standards and controls for vendor selection
• Facilitates supplier partnering arrangements that share risk and reward
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