Psychosocial case manager

Pulso Europe is a leading organisation committed to creating a positive social impact. We believe in the importance of psychosocial support to promote the well-being of individuals within organisations. As a pioneer in our field, we are looking for passionate and dedicated professionals to join our team and make a difference together. Find out more about our organisation at

To join our Employee Assistance Programme (EAP) team, we are looking for a bilingual or trilingual Psychosocial Case Manager.

FUNCTION

• Telephone counselling calls with employees of organisations when they face life challenges. These may be psychological or other problems, such as stress, conflicts, relationship problems, crisis... but also legal, financial and other types of questions.
• Follow-up of (psychosocial) cases and coordination of employee requests.
• Contacts with internal and external EAP professionals such as counsellors/therapists/coaches/crisis experts.
• Opportunity to grow and take up (telephone) counselling and/or coaching work yourself.
• Administrative follow-up and reporting for customer organisations, etc.

PROFILE

• Passion for psychosocial well-being
• Bachelor or Master preferably in human sciences (Psychology or Social Assistant)
• Multilingual: Dutch, French and English (bilingualism NL/FR is an absolute requirement)
• Empathic, willing to listen, customer-friendly
• Problem-solving ability and flexible attitude
• Experience with offering psychosocial support is a plus
• Ambitious and entrepreneurial
• Stress-resistant

WE OFFER

• An exciting job with lots of variety and challenges in which you will have the opportunity to fully use and develop your talents in psychosocial support
• A job with many career opportunities (national and international)
• A growing innovative and dynamic company
• A passionate team of socially committed employees
• After-works and team activities
• A competitive salary with fringe benefits
• Within walking distance of Leuven Station

Are you interested in this exciting and challenging job? Let us know!
Reply with CV and cover letter addressed to Sigrid Landeloos, Senior Office Manager: [email protected]