Customer Support Specialist (m/f/d) - Belgium

Your tasks in our team:

• Accounting & Financial Reporting: Oversee tax and VAT returns, ensuring compliance with Belgian regulations.
• Reporting & Communication: Handle daily and monthly reporting between local accounts and HQ.
• Customer Support: Manage more complex customer inquiries, handling detailed email communications, and telephone support.
• Inventory & Contract Management: Maintain customer data and manage contracts in the Real Garant inventory system.
• Payroll Assistance: Support the monthly payroll administration process.
• Warranty Management: Create and update product entries in the warranty management system.
• Administrative Support: Assist with contract Import and document processing.
• Interdepartmental Coordination: Collaborate with various internal teams to ensure smooth operations.
• Additional Support: Assist with customer support tasks as needed, while primarily focusing on the forwarded tasks.

That's what we want from you:

• Educational & Professional Background: You have an administrative background.
• Language Skills: Excellent written and spoken Dutch and French are mandatory; additional language skills are a plus.
• Technical Skills: Proficiency in MS Office, with advanced Excel skills preferred.
• Personal Strengths: You are reliable, communicative, and a strong team player.
• Work Style: Service-oriented, results-driven, and committed to high-quality work.
• Problem-Solving: Independent and solution-focused approach to challenges.

What we offer you:

• Short decision-making processes, open doors, mutual support and an appreciative company culture
• Targeted training opportunities for personal and professional development, so that you can grow with us
• A permanent employment contract with flexible working hours and the possibility of mobile working
• 20 days statutory vacation + 7 days compensation (when working full time) and additional time off at Christmas and New Year's Eve
• An international environment in 32 countries with offices in Madrid, Vienna, Basel, Verona, Budapest and Waasmunster
• Additional benefits such as a free parking space, meal allowance, gym allowance, attractive pension plan and numerous corporate benefits

We are looking forward to getting to know you:

You think you don't meet 100% of the criteria? Studies show that many people only apply for jobs when they believe they fulfill all the requirements. We want to build a diverse team and value a variety of perspectives. That’s why we encourage you to apply even if you don’t meet every single requirement.

Nadja Ricker is looking forward to receiving your complete application documents including references, salary expectations and your possible start date. Please send them by e-mail to[email protected]. 

She will be happy to answer your questions at +49 711 49063 458.