Dutch Speaking Customer Service Agent For Mercier Consultancy Lisbon - WFH

Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.

Responsibilities

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries and providing solutions effectively.
• Assist customers with product information, order placements, account inquiries, and general customer support.
• Resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
• Document all interactions in our CRM system to track customer feedback and ensure quality service delivery.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.
• Stay informed about our services, products, and company policies to provide accurate information to clients.

• Fluency in Dutch (both written and spoken); proficiency in English is advantageous.
• Experience in customer service, preferably in a remote setting.
• Strong communication and interpersonal skills with a dedication to providing a great customer experience.
• Ability to resolve issues and offer solutions in a timely manner.
• Proficient in using CRM software and standard office applications.
• Self-discipline and motivation to perform well in a remote work environment.
• A willingness to learn and grow within the company while embracing the values of Mercier Consultancy MD.

1. Competitive Monthly Salary of 1500 Gross Per Month
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...