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Dutch Speaking Customer Service for Logistics & Courier Company - Work In Greece

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icon remote-alt Remote / Work from Home

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Job Description - Dutch Speaking Customer Service for Logistics & Courier Company - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a Logistics & Courier Company based in Greece. This role is perfect for individuals who are passionate about logistics, efficiency, and providing excellent customer care. As a representative, you will assist customers with their inquiries while delivering exceptional service in Dutch.


Key Responsibilities

  • Manage customer inquiries related to logistics services, shipping details, and tracking information through phone, email, and live chat in Dutch.
  • Provide information on service options, delivery timelines, and pricing structures.
  • Assist customers with claims, issues, and resolutions related to shipments and deliveries.
  • Document all customer interactions accurately in our CRM system for tracking and follow-up purposes.
  • Collaborate with internal teams to ensure timely and accurate service delivery to customers.
  • Stay informed about logistics trends and company updates to provide relevant information to clients.
  • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
  • Previous experience in customer service, preferably within the logistics or courier industry.
  • Strong communication skills with a customer-focused approach.
  • Ability to effectively troubleshoot and resolve customer issues in a timely manner.
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously.
  • Familiarity with CRM systems and logistics software is advantageous.
  • Willingness to work flexible hours, including evenings and weekends as necessary.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Dutch Speaking Customer Service for Logistics & Courier Company - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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