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Dutch-Speaking Customer Experts for a Web shop - Work In Greece

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icon remote-alt Remote / Work from Home

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Job Description - Dutch-Speaking Customer Experts for a Web shop - Work In Greece

Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading web shop in Greece. As part of this role, you will provide exceptional customer service to Dutch-speaking customers by assisting them with their online shopping inquiries, order management, and issue resolution.


Key Responsibilities

  • Deliver professional and timely customer support to Dutch-speaking clients via phone, email, and chat related to web shop products, orders, returns, and general inquiries.
  • Assist customers with order placement, tracking, returns, and troubleshooting issues related to online shopping.
  • Maintain accurate and detailed records of customer interactions within the CRM system.
  • Collaborate with logistics, sales, and technical teams to resolve customer issues effectively.
  • Stay up-to-date with product offerings, promotions, and company policies to provide accurate information.
  • Contribute feedback to improve customer service quality and online shopping experience.
  • Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred.
  • Experience in customer service, especially in e-commerce or retail, is advantageous.
  • Excellent communication and problem-solving skills with a customer-focused approach.
  • Ability to work efficiently in a fast-paced environment and multitask effectively.
  • Familiarity with CRM systems and digital customer support tools.
  • Willingness to relocate and work in Greece.
  • Strong organizational skills and attention to detail.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Monthly Performance Bonus
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...
Original job Dutch-Speaking Customer Experts for a Web shop - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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