Finnish and Swedish Speaking Service Coordinator

Are you a proactive problem-solver with a knack for exceptional customer service and fluency in both Finnish and Swedish? Do you thrive in a dynamic, international environment and enjoy connecting with people? We're looking for a highly motivated Finnish & Swedish-Speaking Service Coordinator to join our team in Ghent, Belgium, and become a vital link in our world-class support operations.

We are a leading global manufacturer renowned for our innovative products and commitment to customer satisfaction. Our operations in Ghent are a crucial hub, ensuring seamless support for our clients across Northern Europe. This is a unique opportunity to kickstart or advance your career within a supportive and rapidly evolving industry.

Your Mission as a Service Coordinator

As a Service Coordinator, you'll be the central point of contact for our Finnish and Swedish-speaking customers and partners, playing a pivotal role in ensuring their queries are resolved efficiently and professionally. Your day will be diverse, involving communication, problem-solving, and coordination, all aimed at delivering an outstanding service experience.

Your key responsibilities will include:

• Customer Communication: Handle incoming inquiries via phone, email, and potentially chat from customers, dealers, and partners in Finnish and Swedish. Provide accurate information and solutions regarding our products, services, and support processes.
• Query Resolution: Efficiently address and resolve customer issues, ranging from product information and service requests to technical queries and complaint handling.
• Coordination & Collaboration: Work closely with various internal departments (e.g., technical support, logistics, sales, parts) to coordinate necessary actions and ensure timely resolutions.
• Information Management: Accurately document all customer interactions, issues, and resolutions in our CRM system, maintaining detailed and organized records.
• Process Adherence: Follow established procedures and guidelines to ensure consistent service quality and efficiency.
• Feedback & Improvement: Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to improve processes and customer satisfaction.

As Our New Service Coordinator, You Should Have:

• Language Proficiency:
  • Finnish: Native or near-native (C2) fluency is essential.
  • Swedish: Native or near-native (C2) fluency is essential.
  • English: Excellent communication skills (B2/C1) for internal communication and training.
• Customer Service Orientation: A genuine passion for helping people and a strong commitment to delivering exceptional customer experiences.
• Problem-Solving Skills: An analytical mindset with the ability to diagnose issues, find solutions, and explain them clearly.
• Communication Skills: Strong verbal and written communication skills across multiple channels.
• Technical Aptitude: Comfortable learning and navigating various IT systems and tools.
• Adaptability: Ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
• Prior Experience: Previous experience in a customer service, administrative, or coordination role is a plus, but not a must. We value potential and a willingness to learn!
• Work Ethic: Proactive, organized, and detail-oriented, with a strong sense of responsibility.

What We Offer

Joining our team means becoming part of a forward-thinking company that values its people. We offer:

• Competitive Salary: A rewarding compensation package that reflects your skills and contributions.
• Comprehensive Benefits: Including health insurance, life insurance, and many more benefits designed to support your well-being.
• Relocation Package: If you're joining us from abroad, we offer a comprehensive relocation package to ensure a smooth transition to Ghent (details provided upon offer).
• Hybrid Work Model: Enjoy the best of both worlds with a flexible schedule: 2 days on-site at our modern Ghent office to collaborate and connect with your team, and 3 days remotely from the comfort of your home.
• Career Growth: Significant opportunities for continuous development, training, and long-term career progression within our global organization. We are committed to investing in our employees' growth.
• International Environment: Work in a dynamic, multicultural team with colleagues from diverse backgrounds.
• Supportive Culture: Be part of a company that prioritizes teamwork, innovation, and a positive work environment.

Location & Work Setup

This role is based in Ghent, Belgium, offering a vibrant city life with excellent transport links. For your remote days, you'll need a stable internet connection and a dedicated, quiet workspace.

Are you ready to use your language skills to deliver world-class service and grow with an industry leader? Apply today and become our next Finnish & Swedish-Speaking Service Coordinator!