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French Speaking Customer Support for Social Media

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - French Speaking Customer Support for Social Media

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities in the digital world. We are currently seeking a French Speaking Customer Support Representative for Social Media. This role is perfect for individuals who are passionate about social media and customer engagement, and who enjoy assisting French-speaking clients through various online platforms.


Responsibilities

  • Provide exceptional customer support to French-speaking clients via social media channels, including Facebook, Twitter, and Instagram.
  • Respond to customer inquiries, comments, and concerns in a timely and professional manner.
  • Engage with customers to build relationships and enhance brand loyalty.
  • Monitor social media platforms for customer feedback and relevant conversations.
  • Collaborate with marketing and communication teams to ensure consistent messaging and service quality.
  • Document customer interactions accurately and report on trends and customer feedback for service improvement.
  • Stay informed about the latest social media trends and best practices to ensure effective communication.
  • Fluency in French and English, both written and spoken.
  • Experience in customer service, particularly through social media platforms.
  • Strong communication and interpersonal skills with a focus on customer engagement.
  • Familiarity with social media management tools and customer relationship management (CRM) systems.
  • Ability to handle multiple tasks simultaneously and maintain high attention to detail.
  • Proactive problem-solving skills and the ability to manage customer issues effectively.
  • Willingness to work flexible hours, including evenings and weekends as needed.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job French Speaking Customer Support for Social Media posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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