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French Speaking HealthTech Support Specialist

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - French Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This position is ideal for individuals who have a passion for technology and a dedication to enhancing user experiences in the healthcare sector. In this role, you will provide specialized support to French-speaking clients using health technology solutions, ensuring they receive effective assistance and guidance.


Responsibilities

  • Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
  • Diagnose and troubleshoot software and hardware issues related to health technology applications.
  • Educate clients on product features and best practices to ensure optimal use of health technology solutions.
  • Accurately document all client interactions and resolutions in the CRM system.
  • Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
  • Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
  • Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.
  • Fluency in French and English, with excellent verbal and written communication skills.
  • Previous experience in customer support or technical support, preferably in the health technology or healthcare industry.
  • Strong technical troubleshooting skills and a good understanding of health technology applications.
  • Exceptional customer service skills with an emphasis on empathy and user satisfaction.
  • Familiarity with remote support tools and CRM systems is a plus.
  • Ability to work independently in a remote setting and manage multiple priorities effectively.
  • A commitment to continuous learning and professional development within the health technology field.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job French Speaking HealthTech Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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