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French Speaking Online Shopping Advisor

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - French Speaking Online Shopping Advisor

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Online Shopping Advisor. If you have a passion for customer service and a keen interest in the world of e-commerce, this role is tailored for you. As an Online Shopping Advisor, you will assist French-speaking customers throughout their online shopping journey, ensuring a delightful and smooth shopping experience.


Responsibilities

  • Engage with French-speaking customers via chat, email, and phone to assist with their online shopping inquiries.
  • Provide accurate product information and personalized recommendations to enhance their shopping experience.
  • Effectively manage inquiries related to order statuses, returns, and exchanges.
  • Listen to customer needs and offer tailored solutions to ensure satisfaction.
  • Keep up to date with products, promotions, and company policies to relay accurate information.
  • Document all customer interactions for follow-up and quality assurance.
  • Collaborate with team members and other departments to resolve customer issues in a timely manner.
  • Fluency in French and English, with strong verbal and written communication skills.
  • Experience in customer service, particularly in the online retail or e-commerce industry.
  • Strong interest in e-commerce and understanding of online shopping behaviors.
  • Ability to connect with customers and provide empathetic and efficient support.
  • Familiarity with customer service platforms and e-commerce software.
  • Excellent organizational skills, able to manage multiple inquiries and tasks simultaneously.
  • A positive and proactive team player with a commitment to delivering exceptional customer service.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job French Speaking Online Shopping Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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