Sales Services Manager

Willems Biscuits is looking to strengthen the sales team with a Sales Services Manager in order to continue their growth path. In this role you lead the Sales Services team and ensure efficient and effective sales operations.

Willems Biscuits is specialized in private label brands with a focus on Speculoos, Spread, Waffles & Pastries internationally. The Sales Services team is responsible for the commercial & financial support within our sales department focused both on retail and B2B/OOH customers.

• You lead, build and coach a team of 7 customer service and sales assistants. You will provide the necessary structure in their way of working and ensure high-quality administrative follow-up and optimal service delivery. You also support the team by taking on some of the more complex clients yourself.


• You focus on continuous optimization of processes within the sales department. You analyze commercial and financial workflows and work actively with different stakeholders to identify opportunities to work on improvement projects.


• You ensure seamless communication and collaboration with internal and external stakeholders regarding Sales services. You make sure that all parties are aligned by actively communicating updates, addressing concerns and coordinating activities regarding sales operations.


• In this role you report to the Commercial Controller & Demand Planning of Customer Brand Business.

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  A Bachelor’s degree or higher is required, along with at least 3 years of experience in relevant domains such as customer service, inside sales, or comparable environments.
  
  


• You are a strong and experienced people manager with a minimum of 3 years of experience in a relevant team leadership role.


• You combine strong analytical skills and a hands-on mindset with the ability to think strategically and drive results in both the short and long term.


• You possess excellent communication skills, enabling effective collaboration with internal and external stakeholders. Fluency in English and Dutch is required; French is considered a strong asset.


• You have advanced Excel skills. Experience with SAP is definitely an asset here as well.