SAP Operations Analyst

We are looking for someone who:

• Has experience with SAP and preferably also with interfaces from SAP to other systems.
• Is well organized and able to analyse a problem in a short timeframe
• Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
• Is motivated to help people facing IT challenges
• Communicates clearly with business users, SAP consultants and technical IT specialists.
• Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, PP, EH&S , ...) and gradually build additional functional knowledge.
• Feels comfortable working with remote teams and collaborating across different time zones.
• Understands the impact of IT on business
• Loves to work in a team
• Is fluent in English, fluency in the local language is a strong advantage
• Holds an HBO Bachelor or WO Bachelor/Master

• Provide support on the SAP S/4 HANA system.
• Monitor SAP system performance and proactively identify potential issues before they impact users.
• Perform initial analysis of interface errors and coordinate with integration teams when needed.
• Execute basic configuration changes.
• Collaborate with business, architectural and technical teams to define and test enhancements and fixes.
• Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
• Ensure continuous service delivery aligned with agreed service levels.
• Track and document known issues, workarounds, and solutions for internal knowledge base use.
• Maintain and update documentation to ensure a stable environment.
• Inform, train and guide key-users to ensure that systems are used in the best possible manner and as efficiently as possible.
• Develop and update FAQ and knowledge base documentation.
• Stay well informed about new developments.
• Utilize ServiceNow as the ITSM platform.