SC2024-003565 IT Service Management Network Engineer (NS) - WED 03 Jul RELAUNCH

NOTE: The candidate was non-compliant for the following reasons: The submitted CV seems clearly to be focused on a different published position as Firewall Coordinator (FWC), with no reference to the requested position as IT Service Management Network Engineer. The described professional summary just refer to the FWC roles specifications. This exactly same CV has been submitted for that FWC position. Despite of that, the details on the candidate’s profile do not indicate any of the required technical skill and experience on Atrium CMDB, with vague reference to the level of expertise and experience on BMC ITSM. In the working experience, he refers to implementation, configuration and management of MS SQL Server (2008 R2), a requirement, although in his technical skills there is no reference to it, likewise respect to the use of Red Hat Linux.

Deadline Date: Wednesday 3 July 2024

Requirement: IT Service Management Network Engineer

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 8 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

The incumbent will be responsible for duties such as the following:

• Operating, supporting, and maintaining integration platform technologies such as MuleSoft and Apache ActiveMQ.
• Analysing, developing and implementing Service Management workflows based on BMC ITSM, Discovery and Atrium CMDB
• Analysing user requirements, providing recommendations for procedural or system solutions, creating product and design specifications and preparing technical documentation
• Analysing, developing and implementing of automated incident management, request fulfilment and change management workflow software
• Analysing, developing and implementing reporting infrastructure and data models based on Oracle database and MS SQL Server database;
• Creating automated data collections and reports for ad-hoc requirements, in close coordination with customers; Prepare test data, design and execute tests as outlined by the list of deliverables and the user acceptance tests
• Analysing requirements to design and develop interfaces/integrations (user interfaces and application interfaces) to the BMC ITSM application and CMDB;
• Analysing, designing, and developing request options (includes Service Request Definitions and DWP Catalogue/Service Broker) to support the Agency process and procedures and best leverage the self-service functionality
• Providing subject matter expertise (SME) as required, including support to the CIS Planning of operations and exercises
• Designing and implementing automation projects using the tools available and within the given timelines
• Contributing efforts on risk analysis
• Continuously optimizing the tools, equipment and internal processes/procedures in accordance with the emerging situations
• Proactively engaging in the continual improvement of support of the assigned system(s)
• Configuring and/or customising the BMC ITSM Suite in accordance with the agreed requirements
• Documenting the procedures for maintaining the foundation, process set-up and transactional data of the BMC ITSM system including the network infrastructure and CMDB data

Specific Working Conditions: Secure environment with standard working hours, with the exception of working non-standard working hours up to 360 hours annually.

In addition it may exceptionally be required to work non-standard hours in support of either a NATO operation or exercise, or on a shift system for a limited period of time due to urgent operational needs.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NIC Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post, including at least 2 years practical experience with network administration;
• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
• At least 2 years of experience implementing service oriented architectures;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB;
• Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plus;
• Proven ability to effectively communicate orally and in writing, with good briefing, presentation and summarisation skills.

Desirable

• Experience in BMC Discovery (version 11.x and higher) beneficial;
• Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable.
• BMC Certified Professional qualification is highly beneficial but not required.
• Prior experience of working in an international environment comprising both military and civilian elements beneficial;
• Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial