Senior Account Manager

Who We Are:

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.

Our Mission:

• Identify EHS requirements for the industry


• Provide EHS compliance tools to companies


• Advise companies in developing and implementing corporate EHS strategies

Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com

As part of our highly dynamic team, we offer:

• A competitive salary package & benefits with a flexible home-working policy


• Work/life balance and a fast-paced and driven environment


• Accountability and pride for your projects

Position Description

Overview

The Senior Account Manager maintains and expands relationships with important large customers. Assigned to several existing customers, the Senior Account Manager is responsible for achieving sales figures and assigned account objectives, such as retention and growth. The Senior Account Manager represents the entire range of Enhesa’s products and services to assigned customers while leading the customer account planning cycle and ensuring customers’ needs and expectations are met. This position is with our Operations Division.

Core Responsibilities

• Maintaining and developing professional relationships with existing clients:
  
  
  
  • Ensuring client satisfaction and loyalty by building relationships with key client personnel, decision-makers, stakeholders and buyers.
  
  
  • Being the central point of contact for Enhesa’s customer base, while capturing, reporting and acting on customer feedback.
  
  
  
  

• Proactively assessing, clarifying, and validating customer needs on an ongoing basis:
  
  
  
  • Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to the customer.
  
  
  • Uncovering roadblocks and delivering strong account guidance.
  
  
  
  

• Leading solution development efforts that best address customer needs while coordinating the involvement of all necessary Enhesa personnel:
  
  
  
  • Being a liaison between the client and Enhesa, mitigating client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client.
  
  
  • Representing the Account Management team in cross-functional sounding boards/projects and co-driving decisions to preserve and enhance client satisfaction and enable business growth.
  
  
  
  

• Onboarding clients:
  
  
  
  • Being responsible for onboarding clients to Enhesa services.
  
  
  • Developing and executing client success plans and strategies.
  
  
  • Facilitating communication between the client and Enhesa's Support Services (such as Client Services, Expert Services, etc.).
  
  
  
  


• Managing and owning contract renewals and growth opportunities:
  
  
  
  • Owning and negotiating contract renewals and addenda for growth opportunities.
  
  
  • Creating demand and continuously seeking out opportunities to upsell and cross-sell Enhesa’s products.
  
  
  • Providing transparency, control and predictability on the opportunities pipeline and forecasted revenue.
  
  
  • Identifying opportunities for enhancements of the go-to-market (GTM) strategy and roll-out of new products.
  
  
  • Navigating higher growth targets/quotas by uncovering cross-sell opportunities within other client departments and up-sell opportunities by growing clients globally.
  
  
  • Managing a book of business worth more than €4+ million overall.
  
  
  
  

• Supporting the Account Management team internally. Assisting Account Managers with personal development, training, onboarding new Account Managers, learning internal tools and navigating the proper channels internally.


• Participating in tradeshows and conferences. Representing the Account Management team at certain industry or partner events to strengthen personal interactions and relationships with own or colleagues’ accounts.

Requirements

Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.

Experience

• 5-7 years of demonstrated experience with sales and account management in a business to business environment in the SAAS, IT, insurance, engineering, financial services or consultancy industry.


• Experience in executing sales and account plan-based strategies for current clients.


• Demonstrated ability to achieve annual growth targets and client satisfaction.


• Solid project management/cross-functional collaboration.


• Solid problem-solving and customer relationship management (CRM) skills.


• Knowledge of internal tools: Jira, Confluence, and SharePoint.


• Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.


• Fluency in English. Other languages are an asset.


• Proficiency in Microsoft Office Suite 365.

If you are ready to join our journey, please apply!

Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.