Senior Account Manager Belgium

Senior
Account Manager Belgium

Job Location:  Bruxelles, Belgium

Contract type:  Permanent

 Our
client is the global leader in content and language solutions. Its mission is
to support companies in every industry to scale across markets and enable
growth through cutting -edge technology and localization expertise. Established
in 1995, the group is present in 22 countries across Europe, North America and
Asia, with over 1.600 employees supported by a network of +10.000 linguists
around the world.

Joining our
client means a unique opportunity for professional development through a
collaborative global environment that promotes talent and creativity. They are
continuously looking for new talent (like you!) to support their mission to
drive growth and innovation across some of the world’s leading brands.

About
the role

The role
is based in Belgium and will cover the Belgian market and international
accounts managed by our Client’s Belgian division.

Role
Highlight
•    Build strategic relationships with accounts
•    Focus on customer growth and protect vulnerability / risk
•    Design and deploy proactive account growth planning and
strategies
•    Implement sales -centric, bespoke approach to account strategy
•    Ensure complex account mapping, relationship building and
development strategies (“high -touch”)

Key
Responsibilities

•  
 To maintain and nurture relationships with our client’s Belgium’s Key
Accounts ensuring that revenue and profit targets are maximized through
specific account management methodologies and regular contact including
face -to -face visits to client sites. 
•    To help our client become a strategic partner and advisor to its
most important clients.
•    To identify and leverage further opportunities for closer
collaboration and increasing revenue.
•    To focus on revenue retention and growth, upselling and
cross -selling, to protect vulnerability and secure risks in the portfolio of
allocated accounts.
•    To report progress and key performance indicators.

Goals
and Deliverables
•    Acquire a thorough understanding of each Key Accounts’ needs and
requirements.
•    Develop Key Account Plans to document strategies for growth and
development, track progress and evolve the strategy as account/business needs
change. 
•    Define and deploy constant initiatives to create and materialise
growth and upsell/cross -sell opportunities within allocated key accounts.
•    Coordinate and take a leading role in online and face -to -face
Business Review Meetings. 
•    Maximize sales revenue and profitability for each Key Account by
reviewing and developing business strategies to ensure continued growth in core
service uptake. 
•    Ensure ownership of each account’s revenue forecast and
quotas. 
•    Gain and provide visibility in each account’s short - and
mid -term planning/forecasting process.
•    Maintain a set of key performance indicators (KPIs) to ensure
ongoing measurement of customer satisfaction, service quality and compliance to
each account’s key goals and requirements.
•    Act as communication link between all key internal stakeholders
regarding the management of allocated accounts.
•    Act as escalation point to investigate issues and problems faced
by Key Accounts, and coordinate with Production to resolve service issues.
•    Ensure regular reporting of key accounts’ revenue status and
forecast, opportunities, risks and growth strategies.
•    Proactively work, in conjunction with the Accounts Department,
to resolve outstanding payments in line with agreed contractual payment terms.
•    Design and deploy ongoing and proactive plans and strategies to
maintain, adjust and maximise our client’s value propositions and solutions for
each customer.
•    Ensure that Key Accounts are kept up to date with any
developments and innovations within with our client.
•    Measure and maintain ongoing customer satisfaction.

Requirements

•  
 Native or fluent command of French and/or Dutch, as well as proficient
English;
•    At least 5 years experience in a similar account management or
business development position, with a proven track record of managing and
growing large, complex and enterprise accounts (across diverse industries);
•    (Preferably) Experience in the localization, translation or
multilingual content management industry (services and/or technology);
•    Strong, operational knowledge of sales management tools (e.g.
Salesforce);
•    Ability to spend time on -site in our Brussels office 

Our client
is committed to creating a diverse and equitable workforce. They believe that
diversity, equity, and inclusion in all its forms—gender, age, disability,
marital status, ethnic or social origin, religion, belief, or sexual
orientation—enrich the workplace. It opens opportunities for individuals to
express their talents, both individually and collectively, and strengthens their
ability to adapt to a changing world. As an equal opportunity employer, our
client welcome and consider applications from all qualified candidates,
regardless of their backgrounds.