Senior Customer Success Manager

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

Responsibilities

• Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices


• Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services


• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base


• Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions


• Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform

Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

• A deep understanding and passion for email/SMS/Push Notifications/Website personalization


• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager


• Comfort working in highly flexible, entrepreneurial environment


• Proven success working in cross functional teams


• Strong ability to establish priorities and make decisions


• Strong project planning and management skills


• Outstanding oral and written communication and presentation skills


• Strong team building and interpersonal skills


• Undergraduate degree in business, marketing or related field


• Some travel required (less than 20%)


• Fluency in Dutch and English is required

Offer

• An interesting job in a fast growing company


• Chance to work with global teams and brands, with international travel


• The opportunity of learning in a stimulating environment


• Competitive salary and benefits based on your experience

PEOPLE & CULTURE AT ZETA 

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

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