Senior Engineer (Digital collaboration) End User Device)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in Engineering, IT Communications, Computer Sciences, or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is at least 6 years extensive and progressive expertise related to the function of the post

·         Experience in identifying and assessing new and emerging technologies and their adoption into larger systems

·         Experience in developing technology roadmaps taking into account emerging technology solutions

·         Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints)

·         Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory, DNS, DHCP, GPO, MECM (former SCCM))

·         Experience in Cloud Office Operation (Intune device management, O365 Admin Management, Teams and Exchange online management)

·         Sound knowledge in user authentication methods (2FA, AAA)

·         Extensive knowledge in security technologies and concept (PKI, least privilege, data at rest, data in transit protection)

·         Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment

·         Experience in coaching and supervising technical staff

·         Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations

·         Experience in drafting and maintaining system design documentation

·         Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described

·         Knowledge of Data Classification and information protection technologies and products

·         Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products

·         Knowledge of Lansweeper Server

·         Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS)

·         Working knowledge of ITIL (Services Management (i.e. SLA compliancy))

·         Proven track record in leading and collaborating with cross functional teams to drive successful outcomes

·         Prior experience of working in an international environment

·         Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation and NATO Agencies

·         Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider

·         Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows, macOS, iOS, etc.)

·         Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions

·         Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices

·         Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices

·         Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions

·         Performs implementation and maintenance of authorised software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security

·         Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational

·         Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems

·         Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services