Senior Second Level PC Technician

Senior Second Level PC Technician - 3 months - Brussels Belgium

At RELYzIT, we don't recruit — we build.

We unite exceptional builders: engineers, architects, creators, across the BENELUX and the GCC.

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Intro

RELYzIT Talent is seeking a Senior Second Level PC Technician for a high-impact freelance assignment in Brussels. This is your opportunity to join a community of elite builders, where your expertise shapes the digital backbone of leading organizations. Step into a role that matters—where your skills drive real outcomes and your VECTOR7™ credential sets you apart for life.

Why This Role Matters (Mission & Outcomes)

Our client relies on seamless IT operations to empower their teams and deliver critical services. As a Senior Second Level PC Technician, you will be the linchpin in resolving complex technical issues, optimizing user experience, and ensuring business continuity. Your work will directly impact productivity, user satisfaction, and the evolution of IT support standards. This is your chance to elevate service excellence and leave a lasting mark on a forward-thinking organization.

What You’ll Be Doing

• Act as the go-to expert for second line support, handling incidents and service requests from users via phone and automated management tools.


• Register, track, and resolve technical issues, ensuring timely and effective solutions for every ticket assigned to you.


• Perform in-depth diagnostics to identify root causes and implement sustainable fixes.


• Continuously improve internal procedures and the knowledge base, documenting and sharing best practices with your team.


• Deliver transparent, honest, and objective support, providing personalized service and maintaining constructive user relationships.


• Install and configure computer hardware and software according to established procedures.


• Prepare and deploy workstations, ensuring optimal setup and user readiness.


• Manage the organization’s smartphone fleet (Android and iOS), including device setup and subscription administration.

What We’re Looking For

• Proven mastery of Windows 11 and Microsoft 365 environments.


• Deep understanding of network fundamentals and connectivity troubleshooting.


• Minimum 3 years of hands-on experience with the Ivanti platform for ticket management.


• Demonstrated ability to resolve incidents, manage service requests, and organize workload efficiently.


• Strong knowledge of IT tools and technologies commonly used within a Service Desk environment.


• Customer-centric mindset with a passion for delivering high-quality support.


• Exceptional problem-solving skills and the ability to ask the right questions to accurately diagnose issues.


• Resilience under pressure, maintaining composure and professionalism even with non-technical users.


• Ownership mentality—take initiative, drive improvements, and deliver measurable impact.

Technical Skills

• ITSM (Expert level)


• Office 365 (Expert level)


• Windows 11 (Expert level)


• Ivanti platform (Advanced user, 3+ years)


• Network troubleshooting and connectivity


• Hardware and software installation/configuration


• Mobile device management (Android & iOS)

Language Proficiency

• Fluency in both French and Dutch is essential

Other Requirements

• Excellent communication and documentation skills


• Ability to work onsite in Brussels (no remote option)


• Service-minded, proactive, and collaborative approach

About the Role

• This is a freelance position for a 3-month project based in Brussels.


• RELYzIT Talent is committed to placing elite tech professionals in roles that drive innovation and impact.


• Join a builder-first community where your expertise is recognized, and your contributions shape the future of IT support.