Senior Service and Support Engineer

Are you prepared to fuel the growth of an exciting scale-up that's transforming the logistics industry? Do you want to collaborate with an outstanding team that you'll cherish for a lifetime? If so, we might have the perfect opportunity for you!

Founded in 2016, Peripass is a logistics SaaS scale-up. Our Yard Management Software enables industrial and logistics companies (think of companies like Bridgestone, Alpro, and Saint-Gobain) to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site.

With a solid revenue foundation already in place, our sales and overall company growth are skyrocketing. In 2024, we've doubled our team, and our growth ambitions for the upcoming years are at least as high. We've also secured €7.5 million to boost our global expansion. The investment will help us to accomplish our mission to digitize and automate logistics. You can read all about it in De Tijd or Tech.eu. Last but not least, we are proud to be one of the finalists for the Deloitte Fast 50. Exciting times are ahead!

What You’ll Do:

• Together with our Implementation Consultants you validate the technical analysis in ongoing projects (assist in preparation of installing Peripass onsite, technical workshops client facing IT,…)

• You take ownership of onsite installation planning and execution with clients/installers and perform end-to-end testing

• You are the voice of the customer internally, explaining the Peripass Hardware/Network architecture and requirements

• Acting as the second line contact person in the service desk for customer requests: you analyse, investigate and resolve technical (hardware/integration) issues reported by customers of Peripass

• Act as the technical escalation point for hardware and network-related issues during rollouts

• Offer detailed explanations of Peripass system architecture and security requirements.

• Guide customers in setting up and testing hardware-software interactions, including SaaS and API integrations.

• Travel as needed to support installations, with a focus on regional (Benelux) projects and occasional international trips.

What we offer:

• A key role where you’re the expert on hardware integrations, combining support, on-site problem-solving, and configuring cutting-edge solutions. Each project is unique, offering variety and growth.

• A supportive, fast-paced environment with a cheerful and collaborative team.

• Flexible working hours and remote work options.

• Continuous learning opportunities through training and on-the-job experience.

• A dynamic workplace where values like curiosity, adaptability, and direct communication thrive.

Does this sound like the next step in your career? Apply today and join us in transforming the logistics industry!

Probably by now, you already have a good idea of who are we looking for, but here are some pointers. You’re a great fit if you have:

• At least 3+ years of experience in hardware technical support, integrations, or related fields.
  
• Technical knowledge: Familiarity with API concepts (e.g., REST, SOAP), basic networking, and monitoring tools.
  
• Hands-on experience configuring and installing hardware components, and troubleshooting hardware/software connections.
  
• Knowledge of SaaS integrations, networking, and hardware architecture.
  
• Strong problem-solving mindset and an analytical approach.
  
• Proficiency in Dutch and English (English is our internal language).
  
• Willingness to travel regionally (Benelux focus), with occasional international trips.