Senior ServiceNow CMDB Consultant - Service Mapping

Duration

• 27/10/2025 - 23/10/2026
• 12 months   •   Freelance - full time
• Deadline for proposals: 22/10/2025

The National Bank of Belgium is an institution that works towards the stability of the financial system and the reliability of the institutions operating within it. The National Bank contributes to creating a climate of confidence conducive to the well-being of all.

Its missions:

• Maintain price stability in the Eurosystem
• Oversee the Belgian financial system
• Ensure the security of banknotes and the efficiency of payment systems
• Provide economic and financial data and analyses

As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform). ServiceNow modules used are ITSM and ITOM. 

Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities. 

• Meet the different teams working on the IT infrastructure and the applications of the Bank and understand what CIs they are responsible for and how they are managing them, 
• Based on the above analysis, propose a technical services implementation in ServiceNow using CSDM. This implementation must be able to fill-in automatically the "Managed by group" attribute of the CIs, 
• Review the existing Data and Service models in ServiceNow and correct them according to CSDM and ServiceNow best practise. 
• Provide solutions to known constraints related to service mapping implementation.  
• Using Service Mapping, create service maps for some services using Tag Based service mapping or manual mappings, 
• Provide the necessary support for the ongoing discovery initiatives.
• Create value case / analysis for ITOM event management. 

Next to these specific activities, you might be involved in the following generic tasks: 

• Maintaining or developing new functionalities based on a needs analysis to which you will have contributed, 
• Maintaining or developing integrations with other components of the Bank's infrastructure, 
• Provide user support, give some trainings/demo's, 
• Support the expansion of the use of the ServiceNow platform within the Bank.  

About your soft skills :
You are motivated, driven, and passionate about the world of ServiceNow
You take initiative and aligns well with other team members, various process owners, and the hierarchy
You are highly eager to learn, asks questions, and actively seeks help when needed
You can communicate clearly and in a structured way, both within and outside the team
You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (e.g., support with Incident)
You have a strong analytical thinking and customer-oriented mindset
You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders

Functional Analysis Level   Intermediate   Most recent experience   1 to 3 years ago

Scripting Level   Intermediate   Most recent experience   1 to 3 years ago

ServiceNow - CMDB knowledge Level   Advanced   Most recent experience   1 to 3 years ago

ServiceNow - CSDM Level   Intermediate   Most recent experience   1 to 3 years ago

ServiceNow - Discovery and Service Mapping patterns Level   Intermediate   Most recent experience   1 to 3 years ago

ServiceNow - global platform usage Level   Intermediate   Most recent experience   This year

ServiceNow - Service Mapping Level   Advanced   Most recent experience   1 to 3 years ago