Senior Workplace & VIP Support Technician

Job Type: Full-time

Location: Antwerp, Belgium (On-site)

Schedule: Antwerp office hours, with flexibility for early or late coverage during executive meetings and events

Reports To: EMEA End-User Support Lead

Job Summary

We are seeking a Senior Workplace & VIP Support Technician to establish and manage on-site IT operations for our new office in Geneva. This role provides day-to-day technical support for on-site staff, regional remote workers, and other regional offices as needed. Support spans hardware and software setup, scheduled refreshes, device deployment, and meeting room/collaboration technology.

Additionally, this position serves as the dedicated IT point of contact for Geneva-based senior executives, executive assistants, and visiting global leadership, providing white-glove, desk-side support and in-room event coverage.

Tasks

Key ResponsibilitiesWorkplace & Site Support

• Day-to-Day Operations: Provide hands-on end-user support for the Geneva office and regional remote personnel.
• Office Onboarding & Maintenance: Bring the new office facility into full IT service and maintain readiness across device staging, meeting rooms, printing, Wi-Fi, and site infrastructure.
• Hardware & Software Lifecycle: Install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android), and point-of-sale (POS) equipment.
• Tech Bar & Onsite Services: Run an on-site Tech Bar for face-to-face employee support.
• AV & Collaboration: Manage and troubleshoot meeting room collaboration setups, including Microsoft Teams Rooms and AV hardware.
• Asset & Inventory Management: Maintain accurate stockroom inventory, asset records, and hardware availability levels in compliance with corporate policies.
• Onboarding & Offboarding: Execute employee onboarding and offboarding workflows, partnering with HR for first-day technical setups.

Executive & VIP Support

• Dedicated Contact: Act as the primary on-site IT contact for designated corporate leaders and executive assistants, offering 15-minute response SLA during business hours and priority desk-side resolution.
• Executive Profile Management: Maintain technical profiles for assigned executives, covering workstations, mobile devices, home office configurations, and travel schedules.
• Pre/Post-Travel & Event Support: Perform pre- and post-travel device checks, stage home office setups, and conduct daily pre-meeting checks of executive conference rooms.
• Event Execution: Prepare, test, and provide live, in-room technical support for leadership meetings, town halls, and board-level presentations.
• VIP Security Standards: Maintain strict security baselines for leadership devices, including phishing-resistant MFA, full-disk encryption, device compliance, and proper executive assistant delegation.

Global & Regional Team Collaboration

• Tier 2/3 Onsite Escalation: Serve as the Swiss on-site escalation point for issues handed off by the 24/7 Global Service Desk.
• Knowledge Sharing & ITSM: Log, track, and resolve incidents in Freshservice. Document resolutions into knowledge base articles to enable higher remote resolution rates.
• Standards & Compliance: Adhere to global endpoint, security, and imaging standards. Report local compliance gaps to leadership.
• Cross-Functional Projects: Participate in global IT initiatives, including OS rollouts, hardware refresh programs, and facility expansions.

Requirements

Qualifications & SkillsExperience & Education

• Experience: 5+ years of experience in workplace/IT desktop support, with at least 1 year of direct experience supporting C-suite executives or senior leaders.
• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or an equivalent combination of education and hands-on experience.
• Languages: Fluency in English and Dutch is required. Knowledge of French is a good asset.

Technical Proficiency

• Operating Systems & Endpoint Management: Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot, and Microsoft Defender.
• Productivity & SaaS: In-depth knowledge of Microsoft 365 administration (including Outlook delegation and Teams).
• Meeting Room AV: Experience setting up and troubleshooting Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, or HP).
• ITSM & Remote Tools: Practical experience using enterprise ITSM systems (Freshservice, ServiceNow, or similar) and remote control tools (BeyondTrust/Bomgar).
• Networking & Infrastructure Fundamentals: Working knowledge of Active Directory, Windows Server, TCP/IP, Wi-Fi architectures, and basic networking components.

Soft Skills & Working Requirements

• Absolute Discretion: Proven ability to handle confidential corporate information with total privacy and professionalism.
• Communication: Exceptional interpersonal skills with a calm, composed, and polished demeanor under pressure.
• Physical & Logistics Requirements: Ability to lift and move hardware packages up to 15 kg.
• Schedule Flexibility: Willingness to cover early morning or evening executive events when needed.

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+ / Network+ / Security+
• ITIL Foundation Certification