Service Delivery Manager

Arηs Group - part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

ARHS Group - part of Accenture - is looking for a Service Delivery Manager for one of its clients in Brussels, a key player in the Belgian Health Insurance domain.

Context

The Service Delivery Manager role involves overseeing Agile teams, comprising approximately 20 people, and reporting to the department director.

• The team responsible for managing and optimizing LowCode applications (Outsystems and Python assets), Java applications and a CSP platform (Content Service Platform – Isis Papyrus).
• The team responsible for overseeing the development and implementation of ICT systems for Post In (scanning, digitizing and automatic text recognition of documents via AI components, i.e. Azure document AI), Post Out (sending communication to our members through various channels & Upgrade of software and roll out in the organization), Integration Competence center (Oracle Service Bus) and Hard facilities applications (especially package applications).

Role & responsibilitites

• Combination of responsibilities: 50% people management and 50% service delivery. 
• Leading Agile & self-organizing teams to ensure the follow-up of various projects, according to the agreements made.
• Leading, coaching, and motivating your team to ensure that the set goals are met.
• Participating in the formulation of overall ICT department policies and assisting in determining common ICT priorities.
• Working on the continuous improvement of the service to your customers.
• Guaranteeing an accessible and customer-oriented service, based on clear agreements about the services to be provided, their Service Levels and the costs they entail.
• Motivating your employees, dividing the responsibilities in consultation with and according to the competencies of your team members and evaluating them.
• Determining which resources are needed to bring the projects to a successful conclusion.
• Coordinating the activities related to the strategic roadmap of the domain.
• Strong analytical mind, eager to learn, communicative, stress-resistant and flexible.

Your profile

• A very good knowledge of French, Dutch and English is a must.
• Able to develop strong leadership through your communication skills, ability to express ideas, and general ICT knowledge. Your leadership style and communication stimulate cooperation and make you an enthusiastic coach and people manager.
• Highly focused on achieving results and ensuring customer satisfaction. Strong commitment to supporting the professional growth of team members and to continuously improving the processes.

Technical skills

• At least 5 years of experience in a people management position in a large organization or company.
• Experience with agile working is a must: Agile delivery of strategic and critical projects.
• Able to coach onsite and remotely.