Service Delivery Manager

Your Impact

As a service delivery manager, you are the single point of contact responsible for planning and executing projects and/or managed services for our customers. In this role, you manage Ordina teams with the goal of customer satisfaction. You make correct schedules and ensure clear agreements. You communicate at different levels in the customer organization and build and maintain customer relationships. You help build, expand and improve our services. You ensure that the workload/capacity is in line with profitability and the quality of the delivered services.As a service delivery manager, you are the single point of contact responsible for planning and executing projects and/or managed services for our customers. In this role, you manage Ordina teams with the goal of customer satisfaction. You make correct schedules and ensure clear agreements. You communicate at different levels in the customer organization and build and maintain customer relationships. You help build, expand and improve our services. You ensure that the workload/capacity is in line with profitability and the quality of the delivered services.

Where you're going to get started

Wish to get started with the latest Microsoft technology in a team where continuous learning and team spirit are key?
Our NCore unit offers you this exciting career move. In this 80-member Microsoft team, you will take on groundbreaking technical challenges and, together with inspiring colleagues, raise your hard and soft skills to the highest leve

This is you

- You have a bachelor or master degree and at least 5 years of relevant experience with project and/or service management within an IT development environment.

- You have sufficient
technical insight to lead development teams working in the world of .NET, containerization and cloud platforms such as Azure.

- You know how to set up application life cycle management in an organization: you can convert a customer demand into a concrete project proposal and manage the delivery teams.

- You enjoy participating in presales
activities and using your expertise to win a bid.

- You are constantly looking for a balance between the interests of Ordina and the customer.

- You consider 'trust' and 'partnership' of great importance.

- You are a people manager and have strong communication skills.

- You are fluent in Dutch and English, French is a plus.

Benefits

- You contribute to challenging projects at top international and Belgian companies in diverse sectors.

- You work in a high-tech environment with a focus on knowledge and innovation, an open no-nonsense business culture with space for personal initiative.

- You keep your technical and social skills up to date at our Ordina Academy and you are supported in obtaining certificates.

- You receive a competitive salary package with additional benefits such as a company car, laptop, insurance package, meal
vouchers, expense account etc.

- You can take part in fun business and team building activities.

Everyone is welcome to apply. Because we believe in the power of diversity and value inclusion. After all, the best ideas and smartest solutions arise in diverse teams. That is exactly why we pay so much attention to the composition of our high performance teams. So that you feel at home and can get the best out of yourself.