Service Delivery Manager (Penetration Testing Services)

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Delivery Manager to join our UniQue team.

What will you be bringing to the team?

• Support the SDM in delivering high-quality penetration testing services
• Accurately evaluate the scope and Level of Effort (LoE) for penetration testing tasks
• Provide technical oversight of vulnerabilities identified during testing
• Act as a technical liaison between penetration testers, service management, and stakeholders
• Contribute to service quality, consistency, and continuous improvement
• Assist in planning and scheduling penetration testing engagements
• Coordinate resources and ensure adherence to agreed timelines
• Monitor engagement progress and manage risks and dependencies
• Conduct technical scoping discussions with stakeholders
• Assess complexity, attack surface, and constraints of target systems
• Produce justified LoE estimates aligned with NCSC PTAE methodologies
• Support engagement kick-offs, debriefings, and technical discussions
• Translate technical findings into risk-focused language for decision-makers
• Support service reporting, KPIs, and dashboards
• Contribute to methodology updates and lessons learned

What will you be bringing to the team?

• Bachelor's degree
• At least 3 years of relevant work experience in Project Management or Service Delivery Management in Cybersecurity
• Extensive technical background in penetration testing and offensive security
• Demonstrated understanding of vulnerabilities across Network, Application, and Cloud environments
• Ability to estimate effort and scope complex technical assessments
• Strong understanding of the penetration testing service lifecycle
• Proven ability to scope engagements, including objectives, in/out of scope, assumptions, constraints, RoE, and deliverables
• Solid knowledge of common penetration testing standards and requirements (e.g., OWASP, PTES, NIST/ISO-aligned practices)
• ITIL experience, with a strong focus on Change Management
• Proven customer-facing experience, including requirements gathering, stakeholder management, and expectation setting
• Ability to map needs to the right test types (web/API, network, cloud, mobile, wireless, red teaming vs. penetration testing)
• Ability to produce and review customer-ready documentation
• Εxcellent use of the English language (verbal & written)