Service Desk Engineer

At our Service Desk, the following responsibilities are part of your role:

• Being the first point of contact for customer requests.

• Collaborating with internal teams and external partners to solve issues.

• Understanding and documenting requests, following standard procedures.

• Providing advice, resolving minor issues, and escalating when needed.

• Keeping tickets and the knowledge base up to date.

• Classifying and prioritizing incidents, ensuring timely communication and resolution.

• Aiming for high first contact resolution and meeting SLAs.

• Working in shifts on weekdays, with on-call duties during evenings and weekends.

Join us if

• You've spent a few years in a service-oriented role and you enjoy helping others.

• You have great customer experiences and keeping things running smoothly.

• You are organized, manage your own workload, and take own initiative.

• You’re comfortable with Microsoft Office products – and bonus is if you’ve used Jira or Salesforce before.

• You can express yourself clearly, whether it’s in French and English. Dutch would be an additional benefit.

• You’re flexible when it comes to working hours and can handle with schedule changes

• 20 days vacation.
• Vacation pay: You get 92% of one monthly gross as vacation pay.
• Holiday pay: You get 1 month salary in December on top.

• You receive Pluxee meal vouchers for your working days.
• A gym corner in the office.
• A company phone with contract.
• Snacks and drinks in the office.